Kunal Bhuva
Greater Sudbury,ON
Summary
Analytical professional with a strong background at Global Payments, specializing in transforming complex data into actionable insights through Power BI and SQL. Proven ability to enhance user experiences and streamline data processes reflects a unique blend of technical proficiency and customer service expertise.
Overview
2
2
years of professional experience
1
1
Certification
Work History
User Technical Support/Customer Service Representative
Global Payments
Greater Sudbury, Ontario
11.2022 - Current
- Assist customers in resolving website-related issues, including functionality errors, navigation challenges, and account access problems.
- Document support cases, provide personalized guidance, and collaborate with development teams to enhance website usability.
- Support my manager by creating dynamic data models and dashboards using SQL and Power BI, transforming raw data into actionable insights for clients.
- Proactively develop skills in analytics and data visualization, positioning myself for a transition into a data-driven role.
Data Analyst Intern
U Got Game
Toronto, Ontario
10.2022 - 05.2023
- Collaborate with owners and developers in the iterative development of the prototype, ensuring features align with user needs and market requirements.
- Design and execute manual testing to validate functionality and usability throughout the development process.
- Document and track defects, working closely with development teams to facilitate prompt resolutions, and improve the user experience.
- Conduct cross-browser and cross-device testing to ensure a consistent interface and seamless interactions across platforms.
Education
Post-Graduate Certificate - Business Analytics
Cambrian College of Applied Arts And Technology
Greater Sudbury, None11-2022
Post-Graduate Certificate - IT Business Analysis
Cambrian College of Applied Arts And Technology
Greater Sudbury, None11-2021
Bachelors of Computer Applications - Computer Applications
Tilak Maharashtra Vidyapeeth
Mumbai, Maharashtra07-2019
Skills
- Power BI
- DAX
- SQL
- ETL processes
- Microsoft Excel
- Data warehousing
- Sharepoint
Certification
- ISTQB
- Analyzing Social Media Data in Python
- Analyzing Police Activity with pandas
- Joining Data with pandas
- Financial Forecasting in Python
Timeline
User Technical Support/Customer Service Representative
Global Payments
11.2022 - Current
Data Analyst Intern
U Got Game
10.2022 - 05.2023
Post-Graduate Certificate - Business Analytics
Cambrian College of Applied Arts And Technology
Post-Graduate Certificate - IT Business Analysis
Cambrian College of Applied Arts And Technology
Bachelors of Computer Applications - Computer Applications
Tilak Maharashtra Vidyapeeth
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