Kunal Bhardwaj
Montreal,Canada
Summary
Data analysis professional prepared to deliver impactful insights and drive business decisions. Adept in data visualization, statistical analysis, and database management, with strong focus on teamwork and adaptability. Known for reliability, analytical thinking, and results-driven approach. Skilled in Python, SQL, and Excel, ensuring robust data solutions and strategic recommendations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Representative
IOS Solution
07.2024 - Current
- Provide customer support by addressing inquiries, resolving issues, and offering tailored solutions to meet customer needs.
- Consistently meet productivity and quality targets while managing multiple tasks in a dynamic, technology-driven environment.
- Provided technical support for software and hardware issues, enhancing customer satisfaction and issue resolution.
- Collaborated with cross-functional teams to troubleshoot product-related inquiries, ensuring timely solutions.
Store Associate
Inditex
09.2021 - 07.2023
- Monitored sales floor and merchandise displays, ensuring a presentable condition. Trained and guided team members to maintain high productivity and performance metrics.
Sales Coordinator
Proto Chemical Industries
01.2020 - 07.2021
- Coordinated sales order processing to ensure timely fulfillment and customer satisfaction.
- Developed and maintained relationships with key accounts, enhancing client loyalty and retention.
- Managed inventory levels and procurement processes to align with sales forecasts.
Tele-Communication Engineer
Jossil Tele Service
09.2018 - 09.2019
- Configured hardware connections for voice lines and assigned Direct Inward Dialling (DID) using Alcatel Lucent Enterprise software.
- Configured Interactive Voice Response (IVR) and maintained Digital and Analog lines.
- Maintained weekly analysis reports of resolved issues and communicated with service providers regarding Primary Rate Interface (PRI) issues.
Intern
LARSEN & TOUBRO
06.2017 - 12.2017
- Contributed to various projects including:
- Debugging and testing of AC soft starter and Temperature card.
- Testing of Fast Transfer Switch UV-OV card and pulse transformer card.
- Testing of 4KW BCU DC UV-OV, Earth fault card, and NLCP card.
- Power component testing and panel testing with load.
Education
M.Eng - Electrical and Computer Engineering
Concordia University
Montreal11-2023
Electronics and Telecommunication
Symbiosis Institute of Technology
Pune08.2018
Skills
- Proficient in HTML, CSS, JavaScript, Python, R, Embedded C, and C
- Version control with GitHub
- Knowledgeable in pull request processes
- Well versed in using various tools like MS office
- Technical troubleshooting
- Call management
- Issue and resolution tracking
Languages
English
Full Professional
Hindi
Full Professional
Certification
Python, SQL, Problem Solving from Hackerrank
Timeline
Technical Support Representative
IOS Solution
07.2024 - Current
Store Associate
Inditex
09.2021 - 07.2023
Sales Coordinator
Proto Chemical Industries
01.2020 - 07.2021
Tele-Communication Engineer
Jossil Tele Service
09.2018 - 09.2019
Intern
LARSEN & TOUBRO
06.2017 - 12.2017
M.Eng - Electrical and Computer Engineering
Concordia University
Electronics and Telecommunication
Symbiosis Institute of Technology
Additional Courses:
- Udemy course – Python bootcamp
- Udemy course – Data Analyst bootcamp