KUMAR KIRPALANI
Scarborough,Ontario
Summary
Knowledgeable cashier with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant (ag.)
Massy Stores eCommerce
08.2022 - 11.2022
- Solely oversee the day-to-day process
- Coordinate the payment processing
- Manage the states of Online Orders
- Address customer complaints and inquiries
- Supervising the handover of deliveries to the drivers
- Additional duties include monitoring WMS, SMS, and WooCommerce stock, updating website aesthetics, tracking the daily reconciliation list, constructing the weekly roster
- Can single-handedly run the day-to-day operations within a few months
- Increased sales by adding and closely monitoring large appliances on WooCommerce
Shop Assistant
Massy Stores eCommerce
09.2021 - 08.2022
- Assist customers by finding products they are looking for
- Processing customer payments at the checkout till
- Providing appropriate recommendations to customers
- Completed daily tasks and assisted with any miscellaneous tasks as needed
Freelance Website Developer
Upwork
01.2019 - 07.2021
- Consulting clients
- Effectively turned client requirements into appropriate web applications
- Worked well independently and in a team
- Briefed development team on website research
- Improving user experience by 39%
Website Developer
Iconic Designs Barbados
12.2022 - 08.2024
- Created custom e-commerce solutions, increasing online sales for multiple clients.
- Optimized company's website and main corporate blog to boost SEO traffic to sites.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Enhanced user experience by applying responsive design principles and optimizing website performance.
- Engaged with clients to plan and optimize site issues and queries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Advanced Diploma - Supply Chain Management
Centennial College
Scarborough, ON12-2027
Bachelor of Science - Computer Science
University of The West Indies Cavehill Campus
03-2024
CAPE & CSEC - Caribbean Studies, Computer Science, Physics, Pure Mathematics, Communication Studies, Additional Mathematics, Caribbean History, English A, Information Technology, Mathematics, Principles of Business, Technical Drawing
Christ Church Foundation School
06.2020
Skills
- Computer Skills
- Client Centered
- Task Oriented
- Flexible
- Fast Learner
- Critical thinking and delegative
- Exceptional Customer Service skills
- Cash handling
- Reliability and punctuality
- Payment processing
- Conflict resolution
Volunteer Experience
- Co-leader of the CCFS Debate Club
- Former head of graphics design for School Newspaper (CCFS Beacon)
- Co-leader of the CCFS Chess club
- Co-leader of the CCFS Rugby team
- Teaching the basics of client-side website development
- UWI First Year Experience Peer Mentor of two years
Languages
English
Native or Bilingual
Certification
- Microsoft Excel Certiport 2024, November
- Microsoft Word Certiport 2024, July
Timeline
Website Developer
Iconic Designs Barbados
12.2022 - 08.2024
Administrative Assistant (ag.)
Massy Stores eCommerce
08.2022 - 11.2022
Shop Assistant
Massy Stores eCommerce
09.2021 - 08.2022
Freelance Website Developer
Upwork
01.2019 - 07.2021
CAPE & CSEC - Caribbean Studies, Computer Science, Physics, Pure Mathematics, Communication Studies, Additional Mathematics, Caribbean History, English A, Information Technology, Mathematics, Principles of Business, Technical Drawing
Christ Church Foundation School
- Microsoft Excel Certiport 2024, November
- Microsoft Word Certiport 2024, July
Advanced Diploma - Supply Chain Management
Centennial College
Bachelor of Science - Computer Science
University of The West Indies Cavehill Campus
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