KULWINDER SINGH
18 Tulip Dr Brampton
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
6
6
years of professional experience
Work History
Manager
Wild Wing Restaurant
01.2024 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Junior manager
Wild Wing Restaurant
01.2023 - 12.2023
- Resolved customer complaints swiftly and professionally, maintaining a high level of customer satisfaction.
- Streamlined office operations for increased efficiency and reduced overhead costs.
- Coordinated corporate events and meetings successfully while adhering to allocated budgets.
- Communicated schedule changes, escalated unplanned issues and recorded issue resolution for future reference and project learning.
- Collaborated with team and stakeholders to implement project prioritization and clear expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored project progress to keep tasks on track and meet deadlines.
Installation Technician
Fastway Broadband
04.2019 - 10.2022
- Communicated diagnostic results clearly to customers and presented appropriate repair or service solutions.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Installed a variety of equipment, providing customers with thorough training on operation and routine maintenance procedures.
- Diagnosed and resolved mechanical and technical issues, restoring equipment to optimal performance levels.
- Conducted detailed equipment inspections to identify operational problems and recommend effective solutions.
- Delivered prompt and professional responses to customer inquiries, contributing to increased customer satisfaction.
- Reduced repeat service calls by ensuring precise installations and comprehensive equipment testing prior to job completion.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Installed and configured advanced security systems, maintaining full compliance with industry regulations and safety standards.
- Adhered to strict workplace safety protocols to minimize risks and promote a hazard-free environment.
- Maintained strong customer relationships through clear communication, technical expertise, and reliable service delivery.
Education
General Arts And Science - Arts And Sciences - General Arts And Sciences
Conestoga College
kitchner, ON04.2024
Skills
- Exceptional customer service
- Customer service abilities
- Team Leadership
- Operations Management
- Strategic Planning
- Telecommunications
- Diagnostic abilities
- Troubleshooting skills
- Equipment Installation
- Problem Analysis
- Teamwork and Collaboration
- Customer service
- Team leadership
- Decision-making
- Time management
- Operations management
Languages
English - Full Professional
Full Professional
Punjabi - Native or Bilingual
Native or Bilingual
Hindi - Native or Bilingual
Native or Bilingual
Timeline
Manager
Wild Wing Restaurant
01.2024 - Current
Junior manager
Wild Wing Restaurant
01.2023 - 12.2023
Installation Technician
Fastway Broadband
04.2019 - 10.2022
General Arts And Science - Arts And Sciences - General Arts And Sciences
Conestoga College
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