Kulwinder Kaur (Riena)
Castlegar,BC
Summary
. Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy.
Overview
8
8
years of professional experience
Work History
Client Service Representative
CIBC
Castlegar, BC
05.2023 - Current
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Provided customer service support to clients in a timely and efficient manner.
- Processed orders, returns, exchanges, and refunds accurately and promptly.
- Managed client accounts by providing accurate data entry services.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Performed administrative tasks such as filing documents and responding to emails.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
Food Service Supervisor
SUBWAY®Restaurants
09.2019 - 01.2023
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Supervised team of 5-6 employees, providing guidance and coaching to improve performance and meet sales targets
- Conducted performance evaluations, created schedules, and managed inventory
- Maintained clean and safe work environment, ensuring compliance with health and safety regulations
- Resolved customer complaints and concerns in timely and professional manner
Sandwich Artist/Customer Service Cashier
SUBWAY®Restaurants
03.2016 - 08.2019
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Loaded dishwasher and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Provided excellent customer service, assisting customers with their orders and resolving any issues or complaints
- Operated cash registers and managed cash and credit card transactions
- Maintained clean and organized store, restocking shelves and preparing food items
- Trained new employees on company policies and procedures
- Participated in inventory management and ordering supplies as needed
Education
High School Diploma -
GTB Khalsa School
Dasuya,India03.2014
Skills
- Strong communication and interpersonal skills
- Experience in supervising and managing team
- Ability to solve problems effectively
- Knowledge of health and safety regulations
- Proficient in Microsoft Office and POS systems
- Bilingual in English, Punjabi and Hindi
- Self-Motivated
- Organization and Time Management
References
References available upon request.
Timeline
Client Service Representative
CIBC
05.2023 - Current
Food Service Supervisor
SUBWAY®Restaurants
09.2019 - 01.2023
Sandwich Artist/Customer Service Cashier
SUBWAY®Restaurants
03.2016 - 08.2019
High School Diploma -
GTB Khalsa School
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