Mandy Charpentier

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Created a warm and welcoming environment for our patients and pet parents
• Answered a multiline phone system and tracked and scheduled appointments effectively
• Placed outbound calls to pet parents for follow-up and schedule future appointment bookings
• Responded and managed email correspondence; clients, referring veterinarians & internal office messages
• Admitted and discharged pet patients
• Invoicing/billing; created estimates, obtained pet owner confirmation, and processed payments
  

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Effectively resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

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• Corresponded with clients through email, telephone, or postal mail.
• Generated shipment invoices, prepared packages and set up courier deliveries for clients.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Coordinated appointments, meetings and conferences.
• Provided secretarial and office management support while building cooperative working relationships.