Kulthum Mukadam

· Promoted/Selected as a Legendary Client Experience – SME (Subject Matter Expert) for receiving 100% on client surveys consistently

· Leveraged knowledge of company products and services to advise customers on appropriate choices.

· Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

· Provided quotes and promoted products for building, contents and vehicle insurance.

· Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, boosting sales.

· Delivered high level of service to all type to clients including high and ultra-high net worth client.

· Showcased accountability and promoted client loyalty through attention to detail and relationship building.

· Capitalized on cross and upsell opportunities with offers of business support and additional insurance policy options.

· Handled 40-50 calls per day to address client inquiries and concerns

• Applied leadership skills and problem-solving skills to maintain team efficiency and organize workflows to meet daily demands.
• Prepared, calibrated and monitored daily production to maintain optimal production levels and consistently achieve daily targets.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Maintained, and organized inventory to avoid violations or unforeseen work delays due to hazards or inefficient layouts.
• Interviewed, hired, trained new employees and maintained appropriate staffing levels to manage workload and manpower at standard levels.

• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Addressed customer needs and made recommendations to increase sales.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Resolved escalated customer disputes with special actions such as discounts.
• Established and maintained positive relationships with trainees to drive successful learning outcomes.
• Provided continuous evaluation and feedback to server employees.