Summary
Overview
Work History
Education
Skills
Summary of qualifications
Timeline
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Poushmi Mondal

Toronto

Summary

Highly organized and detail-oriented professional with extensive experience in administrative coordination, client service, and team support. Recognized for strong communication skills and a proven ability to adapt swiftly in fast-paced environments, consistently resolving issues efficiently while delivering exceptional support to clients. Eager to leverage organizational and administrative expertise in a full-time administrative support role, contributing to operational excellence and enhanced team performance. Committed to fostering positive relationships and driving efficiency in every task.

Overview

6
6
years of professional experience

Work History

Beauty Advisor

Sephora
09.2023 - Current
  • Assessing client needs and offering tailored recommendations on cosmetics and skincare products based on their preferences
  • Delivering high-quality and top-tier products to clients
  • Providing accurate and helpful skincare advice to customers for effective skincare routines
  • Implementing makeup applications on clients to find right products for them
  • Consistently meeting or surpassing specified sales goals
  • Managing stock levels to ensure timely replenishment and product availability
  • Communicating precise and detailed information on prices and special offers to clients
  • Maintaining proper product presentation on shelves and displays
  • Strategically planning and executing sales targets during in-store events, visual weeks, and promotions, including achieving appointment and pre-sale objectives
  • Compiling and submitting comprehensive sales reports to managerial staff

Tabulator Deputy Returning Officer

Toronto Elections
04.2023 - 04.2023
  • Accepted ballots from voters and feed them into the voter tabulator
  • Exercised discretion when communicating with the voter
  • Dealt with troubleshooting any issues with the tabulator
  • Produced and phoned in the results after the closing of voting
  • Provided additional ballots and supplied if needed
  • Made sure staff follow policies and procedures

Sales Associate

Dollarama
01.2021 - 01.2022
  • Greeted customers, offered diverse assistance, and responded to queries about products
  • Received shipments, carried boxes, unloaded, and stored products
  • Assessed needs and recommended products aligned with customer budget and preferences
  • Monitored aisles, restocked shelves, organized store products, cleaned spills
  • Operated cash register and handled cash payments and credit card processing
  • Stayed up to date with sales trends for service, achievement of sales, and advertising

Client Service Assistant

LEADS NGO
05.2019 - 01.2020
  • Streamlined communication channels for improved efficiency in addressing client inquiries and concerns.
  • Assumed responsibility for updating client databases with accurate information, allowing the organization to better analyze trends and tailor its services accordingly.
  • Provided administrative support to the Client Service team, enabling them to focus on higher-level tasks and strategies.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Spoke with senior citizen groups to expand community engagement and program outreach.

Education

College Diploma - Business

Centennial College
Toronto, ON
04-2023

Skills

  • Proficient in multitasking
  • Cooperative project engagement
  • Objective-driven
  • Effective communication skills
  • Proficient in Microsoft Word
  • Elevating customer satisfaction levels
  • Detail-oriented data management
  • Analytical problem solver

Summary of qualifications

  • Excellent verbal and written communication skills to interact with colleagues and clients in a professional and effective manner
  • Strong customer service orientation, ensuring a professional and friendly approach in dealing with all kinds of clients
  • Familiarity with various software tools, such as Microsoft Office Suite (Word, Excel, PowerPoint)
  • A proactive and adaptable professional in building positive relationships across all levels of an organization
  • Ability to analyze situations and develop solutions in a structured, efficient manner

Timeline

Beauty Advisor

Sephora
09.2023 - Current

Tabulator Deputy Returning Officer

Toronto Elections
04.2023 - 04.2023

Sales Associate

Dollarama
01.2021 - 01.2022

Client Service Assistant

LEADS NGO
05.2019 - 01.2020

College Diploma - Business

Centennial College

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Poushmi Mondal