Kuljit Singh

Below are some of my responsibilities as a technician:

• Install and troubleshoot the modem, create network LANs and bridge connect.
• Install and troubleshoot the modem, create network LANs and bridge connect.
• Skilled at working independently and collaboratively in a team environment.
• Inspect, analyze, and troubleshoot the existing system and equipment to narrow down the faulty system.
• Assist with day-to-day operations, working efficiently and productively with all team members.
• Ran errands and provided general office support in a professional environment.
• Run live tests and interpret results to make effective recommendations and required changes.
• Writing up reports, safety regulations, and preventative maintenance plans.
• Measure the RSSI value and analyze the weak and blind spots for WiFi using WiFi Analyzer.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Maintained compliance with regulatory standards and safety requirements.
• Established, repaired, and optimized networks by installing wiring, cabling, and devices.
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Performed installations of high-tech security systems, which included access and elevator controls, alarms, and video surveillance systems.
• Fully installed fire alarms and various security devices.

The primary duties and responsibilities in my role as a Technical Support Representative are as follows:

• Managed high levels of call flow and responded to technical support needs.
• Followed documentation and training materials to diagnose, resolve and escalate, when necessary, customers calls.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Developed and maintained positive customer relations and coordinate with various functions within the company to ensure customer requests are handled promptly.
• Assisted customers with installation, operational, maintenance, and or training-related inquiries for products and applications.
• Diagnosed mechanical, hardware, software, and systems failures using established procedures.
• Scheduled service calls and escalate to other departments for customer support.
• Performed all duties on time and proactively improved customer relations and internal processes.
• Entered all call activity into the online Technical Support database and provides documented information to the knowledge base.
• Translated complex technical issues into digestible language for non-technical users.
• Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Installed, configured, and maintained computer systems and network connections.
• Diagnosed and troubleshot hardware, software, and network issues.
• Installed various types of network infrastructure equipment (Switches, routers, DSL modems, Wireless Switches, and access points, network addressing ).
• Configured LANs, Vlans, DHCP, and various protocols as required by the task. Diagnosed and corrected copper wire problems. Performed cable splicing for copper cables.
• Trained and supervised more than 5 team member technicians.
  Installed, cross-connected, and terminated Unshielded Twisted Pair (UTP), coaxial and fiber optic cable.
• Installed, configured, and modified hardware and software to ensure optimal performance of this job.

The Senior Setup Configuration Specialist (SCS) is responsible for configuring and testing Hewitt’s proprietary Total Benefit Administration™ (TBA) System to meet the needs of client requirements. Configuring involves using systems and tools to design and set up tables/parameters. The Senior SCS role is to plan and deploy effective test cases and regimes for benefits program product design and software application development. As a Senior SCS:

• Implemented change control, configuration status accounting and configuration audits.
• Collaborated with upper management to drive strategy and implement new processes.
• Executed unit, integration, acceptance, and regression testing.
• Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
• Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Configured the system to meet analysis specifications and documents relevant configuration.
• Generated reports to track performance and analyze trends.
• Patched software and installed new versions to eliminate security problems and protect data.
• Created user accounts and assigned permissions.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Executed test plan, documented results, and fixed identified issues for identified or created test participants.
• Analyzed and debugged issues and updated automated test scripts