Kuldeep Kaur Sidhu
Brampton,ON
Summary
Experienced customer service professional skilled in team development and service efficiency. Successfully trained staff and implemented feedback systems, driving improvements in customer satisfaction and operational performance.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Shaw Group
Calgary, AB
01.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders accurately using company-specific software and systems.
- Maintained detailed records of customer interactions to ensure consistent service quality.
- Trained new team members on customer service protocols and system usage.
- Collaborated with cross-functional teams to address complex customer issues promptly.
- Identified opportunities for process improvements, enhancing overall service efficiency.
- Developed and implemented strategies for improving customer satisfaction scores.
- Monitored team performance metrics to ensure adherence to service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Tim Hortons
Brampton, ON
12.2018 - 12.2022
- Trained and mentored new staff, fostering a collaborative team environment.
- Led daily operations and ensured adherence to company standards for service quality and cleanliness.
- Developed employee schedules to align labor resources with peak business hours.
- Implemented customer feedback systems to enhance service delivery and satisfaction rates.
- Conducted regular performance evaluations, identifying areas for improvement among team members.
Customer Care Representative
Tim Hortons
Brampton, ON
12.2016 - 12.2018
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed cash transactions accurately, ensuring effective financial operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to team success, consistently achieving call center performance metrics.
Sales Associate
Target
Saskatoon, SK
05.2014 - 06.2015
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Maintained clean and organized merchandise displays to support store presentation standards.
- Operated point-of-sale systems accurately, processing transactions efficiently for customer satisfaction.
- Collaborated with team members to restock shelves and ensure availability of popular items.
College Proffessor
Gaini Zail Singh College of Engineering and Technology
Bathinda, India
09.2011 - 03.2014
- Developed and delivered engaging course materials to enhance student learning outcomes.
- Facilitated discussions and encouraged critical thinking among diverse student populations.
- Collaborated with colleagues on curriculum development to align with academic standards and industry trends.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Introduced new resources such as software applications or online platforms that enhanced the classroom experience for both students and faculty members alike.
- Developed innovative teaching methods to accommodate diverse learning styles, resulting in increased student engagement and understanding.
- Served on various committees within the department and college, contributing to policy-making decisions and improvements in curriculum offerings.
Education
Electrical, Electronics And Communications Engineering
Guru Gobind Singh College
Bathinda, India06-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center operations
- Microsoft outlook
- Follow-up skills
- Product knowledge
- Team development
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Shaw Group
01.2022 - Current
Assistant Manager
Tim Hortons
12.2018 - 12.2022
Customer Care Representative
Tim Hortons
12.2016 - 12.2018
Sales Associate
Target
05.2014 - 06.2015
College Proffessor
Gaini Zail Singh College of Engineering and Technology
09.2011 - 03.2014
Electrical, Electronics And Communications Engineering
Guru Gobind Singh College