Kulatunga Kulatunga
OSHAWA,ON
Summary
I am a motivated and adaptable Mechanical Engineering Technology graduate with nearly three years of team leadership experience in a high-paced customer service environment. Strong foundation in technical concepts such as engineering design, manufacturing, and quality assurance, combined with proven skills in team management, problem-solving, and workflow coordination. Open to opportunities across various industries, bringing a strong work ethic, attention to detail, and a commitment to learning and growth in any role.
Overview
4
4
years of professional experience
Work History
Shop Manager
Avic Autocare
07.2025 - Current
- Oversaw daily operations to enhance service efficiency and customer satisfaction.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Trained and mentored staff on best practices for customer service and product knowledge.
- Implemented process improvements that streamlined workflows and reduced turnaround times.
- Ensured compliance with safety regulations, promoting a safe working environment for all employees.
Team Leader
Tim Hortons
05.2022 - 06.2025
- Supervise day-to-day operations, leading a team during peak hours and ensuring smooth workflow.
- Manage scheduling, allocate staff breaks, and oversee cleaning and maintenance duties.
- Ensure adherence to company policies, health regulations, and customer service standards.
- Provide hands-on support across roles to quickly maintain service efficiency and resolve issues.
- Mentor and train new employees to maintain performance consistency and build team capability.
- Complete high volumes of orders and projects per shift with speed and accuracy.
- Oversee restaurant opening/closing procedures, including cash handling and POS reconciliation.
- Communicate effectively with management to report issues, suggest improvements, and coordinate team needs.
- Full-time Employment.
Order Picker/Packer
Geodis Logistics
04.2022 - 09.2022
- Picked, packed, and loaded orders based on pick ticket information.
- Achieved performance targets by quickly identifying, locating, and counting merchandise for each order.
- Met productivity and quality standards set by management.
- Summer holidays.
Kitchen Helper
Kachiguda Junction Indian Bistro
09.2021 - 05.2022
- Assisted with food prep and basic kitchen tasks during service hours.
- Cleanliness of kitchen and dining areas per safety standards.
- Supported the team during busy periods to ensure smooth operations.
- Part-time Employment.
Education
3-year advanced diploma - Mechanical Engineering
Durham College
Oshawa, ON06.2024
Foundation in Engineering - Engineering
Swinburne University of Technology (Through Nawaloka College of Higher Studies)
Colombo, Sri Lanka06.2020
Cambridge GCE O-Level - undefined
Royal Institute International School of Higher Education
Colombo, Sri Lanka06.2019
Skills
- Team Leadership & Supervision
- Staff Scheduling & Shift Management
- Training & Onboarding
- Customer Service Excellence
- Time Management & Multitasking
- Point of Sale (POS) Operation & Cash Handling
- Conflict Resolution & Problem Solving
- Inventory Monitoring & Stock Control
- Health & Safety Compliance
- Effective Communication
- Workflow Optimization
- Restaurant Opening & Closing Procedures
- Employee management
- Customer service
- Health and safety
Accomplishments
- Achieved Honor Roll.
- Achieved Employee of the Month for June 2023 at Tim Hortons.
Languages
English
Full Professional
Timeline
Shop Manager
Avic Autocare
07.2025 - Current
Team Leader
Tim Hortons
05.2022 - 06.2025
Order Picker/Packer
Geodis Logistics
04.2022 - 09.2022
Kitchen Helper
Kachiguda Junction Indian Bistro
09.2021 - 05.2022
Foundation in Engineering - Engineering
Swinburne University of Technology (Through Nawaloka College of Higher Studies)
Cambridge GCE O-Level - undefined
Royal Institute International School of Higher Education
3-year advanced diploma - Mechanical Engineering
Durham College