Results-driven Auto Shop Manager with a proven track record in team leadership and project management. Skilled in enhancing customer satisfaction and optimizing workflows to drive operational success. 26 year old Hispanic & bilingual.
Overview
7
7
years of professional experience
Work History
Auto Shop Manager
MD AUTOBODY & REPAIR INC
01.2022 - Current
Managed daily operations, ensuring efficient workflow and high-quality service delivery.
Supervised team of technicians, providing training and fostering a collaborative work environment.
Implemented inventory management system, optimizing parts availability and reducing waste.
Developed customer service protocols to enhance client satisfaction and retention rates.
Prepare accurate repair estimates and work closely with insurance companies.
Act as the main point of contact for customers, ensuring clear communication and satisfaction.
Handle scheduling, documentation, and follow -ups.
Manage auto body repair projects from initial estimate to final delivery.
Manager
Wingstop
01.2019 - 04.2021
Oversaw daily restaurant operations, ensuring efficiency and adherence to company standards.
Implemented training programs for staff, enhancing service quality and operational consistency.
Analyzed performance metrics to identify areas for improvement in sales and customer satisfaction.
Developed and executed promotional strategies, driving increased foot traffic and revenue growth.
Maintained a fast-paced, organized work environment.
Handled customer service issues and resolved complaints effectively.