KSENIIA KARPUS
Toronto,Canada
Summary
An energetic, motivated and highly dynamic person with strong working skills and a broad range of hands-on and theoretical experience ranging in administration. Adept at providing support and developing new processes through ongoing work, defect resolution and enhancement solutions.
Overview
8
8
years of professional experience
Work History
Treatment Coordinator/Office Manager
Leaside Orthodontic Centre
03.2018 - 08.2022
- Built strong relationships with patients to ensure trust and loyalty.
- Prepared and balanced day/month end reports.
- Submit estimates to insurance companies.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Explained treatment choices to patients and helped determine best options.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Guest Service Agent
White Oaks Resort and Spa
02.2017 - 12.2017
- Worked in a world class conference center, Four Diamond accommodations, award winning dining LIV and Play Urban Café, the famous Spa and Fitness Centre in Niagara Region
- Started for a part time basis, while was a student and then accepted the offer for a full-time job
- Dealt with different packages
- Run daily reports to check reservations for accuracy and identify any special requests
Front Desk Agent
Days Inn Clifton Hill
06.2016 - 12.2016
- Check in/check out
- Reservation agent
- Guest Relations
- Conducted training to new staff
Administrative Assistant
Frenchman's Creek Beach and Country Club
11.2014 - 11.2015
- Had training in different departments: Restaurant Service, Gold and Tennis Clubs, Finance, Human Resources
- Supervised outlet's overall management
- Updated and maintained office policies and procedures
- Conducted staff training
- Acquired training and conducted duties in various management department
- Made BEO's for Private Parties and Meetings
Assistant Front Office Manager
Hotel d'Alleves
04.2014 - 10.2014
- Gained knowledge in customer service and hotel operations
- Used suggestive selling techniques in order to increase occupancy and revenue
- Supervised daily shifts ensuring all team members adhere to standard operating procedures
- Learnt how to prepare bills and taking payments
- Participated in hotel committees and task force assignments
- Run daily reports to check reservations for accuracy and identify any special requests
- Took responsibility in the absence of the Duty Manager/Front office manager
- Accommodated guest requests and complains
Education
Graduate Certificate - Tourism and Hospitality Management
Niagara College
08.2017
Postgraduate Diploma - International Business Management
Niagara College
12.2016
Certificate - Hospitality Professional
American Hospitality Academy
11.2015
Postgraduate Diploma - International Events and Hotel Management
IMI International Management Institute
10.2014
Bachelor's Degree - English and French languages and foreign literature
Taras Shevchenko Kiev National University
07.2013
Skills
- Leadership
- Problem solving
- Teamwork
- Organizing
- Planning
- Management
- Proactive and assertive
Languages
English
Ukrainian
Russian
French
References
Available on Request
Timeline
Treatment Coordinator/Office Manager
Leaside Orthodontic Centre
03.2018 - 08.2022
Guest Service Agent
White Oaks Resort and Spa
02.2017 - 12.2017
Front Desk Agent
Days Inn Clifton Hill
06.2016 - 12.2016
Administrative Assistant
Frenchman's Creek Beach and Country Club
11.2014 - 11.2015
Assistant Front Office Manager
Hotel d'Alleves
04.2014 - 10.2014
Postgraduate Diploma - International Business Management
Niagara College
Certificate - Hospitality Professional
American Hospitality Academy
Postgraduate Diploma - International Events and Hotel Management
IMI International Management Institute
Bachelor's Degree - English and French languages and foreign literature
Taras Shevchenko Kiev National University
Graduate Certificate - Tourism and Hospitality Management
Niagara College
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