Summary
Overview
Work History
Education
Skills
Timeline
Generic

LISA HAMBLIN

Summary

Dynamic Treatment Coordinator and Office Manager with a proven track record at Dr. Christopher Moore DDS, enhancing patient flow and satisfaction through effective appointment scheduling and exceptional customer service. Skilled in treatment planning and patient education, I foster strong relationships, ensuring informed decision-making and improved patient outcomes.

Overview

30
30
years of professional experience

Work History

Treatment Coordinator/Office Manager

Dr. Christopher Moore DDS
05.1998 - Current
  • Coordinated patient treatment plans in collaboration with dental team to ensure comprehensive care.
  • Streamlined appointment scheduling process, enhancing patient flow and reducing wait times.
  • Educated patients on treatment options and financial responsibilities, fostering informed decision-making.
  • Managed insurance verification processes, ensuring accurate coverage information for patients.
  • Developed and maintained strong relationships with patients, increasing satisfaction and retention rates.
  • Implemented follow-up protocols for post-treatment care, improving patient outcomes and compliance.
  • Analyzed patient feedback to identify areas for service improvement and enhance overall experience.
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.

Administrative Assistant

Tridont Family Dental
06.1995 - 05.1998
  • Coordinated patient scheduling, ensuring optimal appointment flow and minimal wait times.
  • Managed communication between patients and dental staff, enhancing overall customer service experience.
  • Streamlined office procedures, improving efficiency in patient intake and record management.
  • Assisted in maintaining accurate patient records using electronic health record systems, ensuring data integrity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Education

Dental Office Administration/Managment - Dental Office Management

George Brown College
Toronto, ON
06-1995

Skills

  • Appointment scheduling
  • Office administration
  • Treatment Planning
  • Patient care coordination
  • Dental insurance expertise
  • Expertise of payment plans
  • Patient education
  • Patient outreach and Follow-up
  • Creative problem solving
  • Verbal and written communication
  • Goal setting
  • Performance improvement
  • Patient safety
  • Patient confidentiality
  • Claims processing
  • Financial counseling

Timeline

Treatment Coordinator/Office Manager

Dr. Christopher Moore DDS
05.1998 - Current

Administrative Assistant

Tridont Family Dental
06.1995 - 05.1998

Dental Office Administration/Managment - Dental Office Management

George Brown College
LISA HAMBLIN