LISA HAMBLIN
Summary
Dynamic Treatment Coordinator and Office Manager with a proven track record at Dr. Christopher Moore DDS, enhancing patient flow and satisfaction through effective appointment scheduling and exceptional customer service. Skilled in treatment planning and patient education, I foster strong relationships, ensuring informed decision-making and improved patient outcomes.
Overview
30
30
years of professional experience
Work History
Treatment Coordinator/Office Manager
Dr. Christopher Moore DDS
05.1998 - Current
- Coordinated patient treatment plans in collaboration with dental team to ensure comprehensive care.
- Streamlined appointment scheduling process, enhancing patient flow and reducing wait times.
- Educated patients on treatment options and financial responsibilities, fostering informed decision-making.
- Managed insurance verification processes, ensuring accurate coverage information for patients.
- Developed and maintained strong relationships with patients, increasing satisfaction and retention rates.
- Implemented follow-up protocols for post-treatment care, improving patient outcomes and compliance.
- Analyzed patient feedback to identify areas for service improvement and enhance overall experience.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
Administrative Assistant
Tridont Family Dental
06.1995 - 05.1998
- Coordinated patient scheduling, ensuring optimal appointment flow and minimal wait times.
- Managed communication between patients and dental staff, enhancing overall customer service experience.
- Streamlined office procedures, improving efficiency in patient intake and record management.
- Assisted in maintaining accurate patient records using electronic health record systems, ensuring data integrity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Dental Office Administration/Managment - Dental Office Management
George Brown College
Toronto, ON06-1995
Skills
- Appointment scheduling
- Office administration
- Treatment Planning
- Patient care coordination
- Dental insurance expertise
- Expertise of payment plans
- Patient education
- Patient outreach and Follow-up
- Creative problem solving
- Verbal and written communication
- Goal setting
- Performance improvement
- Patient safety
- Patient confidentiality
- Claims processing
- Financial counseling
Timeline
Treatment Coordinator/Office Manager
Dr. Christopher Moore DDS
05.1998 - Current
Administrative Assistant
Tridont Family Dental
06.1995 - 05.1998
Dental Office Administration/Managment - Dental Office Management
George Brown College
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