Ksenia Kravtsova
Manotick Station,ON
Summary
A student nurse with 2+ years’ experience in clinical placements providing care. As well as 2+ years as a medical office assistant. Seeing where I can best contribute my knowledge of nursing and therapeutic skills to improve patient experience and cooperatively work with team members towards the same goal of patient- centered care.
Overview
4
4
years of professional experience
Work History
Medical Administrative Assistant
Victoria Park Medispa
01.2024 - Current
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Used Zenote to schedule appointments for doctor visits and procedures.
Medical Receptionist
Neuromotion Physiotherapy
07.2023 - 10.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Medical Office Assistant
Bruyere Continuing Care
07.2020 - 05.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
Server
INDUSTRIA PIZZERIA
12.2019 - 09.2020
- Managed a section of tables
- Served food and drinks
- Set up and cleaned up restaurant beginning/end of shift.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Science - Nursing
University of Ottawa
Ottawa, ON04.2025
High School Diploma -
GLEBE HIGH SCHOOl
Ottawa, ON06.2015
Skills
- Problem solving
- Quick Learner
- CPR/First aid Certification
- GPA Certification
- Meditech trained
- Medical Records Management
- Medical Software Applications
- Multi-Line Telephone Management
- Calendar and Appointment Management
- PS Suite Trained
Languages
English
Native or Bilingual
French
Full Professional
Russian
Native or Bilingual
Spanish
Professional Working
Timeline
Medical Administrative Assistant
Victoria Park Medispa
01.2024 - Current
Medical Receptionist
Neuromotion Physiotherapy
07.2023 - 10.2023
Medical Office Assistant
Bruyere Continuing Care
07.2020 - 05.2023
Server
INDUSTRIA PIZZERIA
12.2019 - 09.2020
Bachelor of Science - Nursing
University of Ottawa
High School Diploma -
GLEBE HIGH SCHOOl
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