Daisy Sandoval
Gardena
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Seeking a position that will offer valuable experience and an opportunity for growth.
Developed strong administrative and organizational skills in fast-paced medical environment, focusing on patient interactions and office management. Looking to transition into new field, bringing expertise in managing schedules and maintaining accurate records. Prepared to apply these skills to ensure smooth operations and enhance productivity in diverse professional settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Hands On OT
10.2024 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Generated reports and logged patient information for reliable records.
- Consistently monitoring expiration of prescriptions or authorizations to properly schedule future appointments
Front Office/ Benefits Coordinator
Gardena Dental Group
07.2024 - 08.2024
- Properly greeting and checking in patients in a friendly manner resulting in positive patient experiences
- Collect copayments and verified insurance coverage, ensuring accurate billing
- Schedule and confirm patient appointments using Dentrix software, maintaining an organized and efficient office
- Enter new patient records neatly and accurately, maintaining a comprehensive database
- Verify insurance information as needed, providing accurate billing information
- Checking out patients and collecting co-pays when necessary, ensuring a smooth and efficient payment process
- Assisted with various office duties assigned by Practice Manager, contributing to the overall functioning of the practice
Front Office Administrator/ X-ray technician
Del Amo Dental Group
05.2023 - 06.2024
- Kindly greet and check in patients upon arrival
- Professionally interact with patients by phone, e-mail, text and in person
- Prepare and submit insurance claims
- Post payments made by insurance and patients
- Receive, sort and dispense daily mail/deliveries
- Maintain a schedule that runs smoothly for the Doctor and Hygienist
- Perform digital x-rays and prepare operatories for treatment as needed
Executive/Administrative Assistant
Field Fresh Foods
01.2023 - 05.2023
- Assisted reception in a friendly and professional manner
- Answered, screened and redirected calls accordingly
- I also assisted the president of the company, VP and VP of accounting scheduling meetings
- I handled some accounting, helped customer service and maintained all conference rooms stocked with snacks, refreshments and prepared them for meetings
- I worked with the company's soft wares to obtain inventory and access information regarding pricing and products
- I comfortably coordinated with QuickBooks and Google calendar to schedule meetings
Customer Service Specialist
Rock Revival
10.2022 - 01.2023
- Handled business to business transactions and assisted with following with clients out of state and some international via email or phone
- Provided information regarding our products and pricing
- I also communicated with our team (sales representatives) and provided them with information such as modifications on orders
- I worked closely with UPS Worldship and FEDEX for shipments
- Big Commerce for inventory, internal website for E-Commerce customers, Excel and Word
Administrative/Scheduler
Beverly Hills Cardiology
08.2022 - 10.2022
- Updated patients demographics, faxed paperwork such as diagnosis, release forms and referrals
- Mainly answered phones and redirected to the proper Doctor or nurse in charge
- I scheduled new patients, follow-up appointments, created new patient files and updated existing patients
- With Practice Fusion and Google Calendar I scheduled internal and external treatments at Cedars Sinai Hospital
Education
Fashion Merchandising
El Camino College
Torrance, CAEsthetician Course
Bellflower Cosmetology
Bellflower, CACertification - Business Administration
UEI College
Gardena, CA06.2022
High School Diploma -
UEI College
Gardena, CA06-2022
Skills
- Written and verbal communication
- Efficient and detail oriented
- Prioritizing and multitasking
- Problem solving
- Adaptable
- Reliable
- Responsible
- Honest
- Self-motivated
- Customer/client/patient care
- Team player
- Resume Screening
- Bilingual English and Spanish
- Patient care and confidentiality
- HIPAA compliance
- Patient demographics
- Workflow coordination
- Patient scheduling
Hobbies and Interests
- Fashion
- Beauty
- Home Improvement
- Podcasts
- Food
- Fitness
- Personal Development
Certification
Dental X-Ray Technician Certification
Esthetician Certification
CPR Certification
Languages
Spanish
Full Professional
Timeline
Medical Administrative Assistant
Hands On OT
10.2024 - Current
Front Office/ Benefits Coordinator
Gardena Dental Group
07.2024 - 08.2024
Front Office Administrator/ X-ray technician
Del Amo Dental Group
05.2023 - 06.2024
Executive/Administrative Assistant
Field Fresh Foods
01.2023 - 05.2023
Customer Service Specialist
Rock Revival
10.2022 - 01.2023
Administrative/Scheduler
Beverly Hills Cardiology
08.2022 - 10.2022
Esthetician Course
Bellflower Cosmetology
Fashion Merchandising
El Camino College
Certification - Business Administration
UEI College
High School Diploma -
UEI College
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