Krystyna Sahnevich

• Managed inbound calls from current cardholders and applicants, providing updated information on potentially fraudulent activity and disputes.
• Assisted with credit limit inquiries, cash-back, credit card rewards, and online services for both consumer and business accounts.

• Provided assistance with insurance plans, RRSP, TFSA, RPP, taxes, and plan rules.
• Ensured customer satisfaction through effective problem-solving and support.

• Oversaw emergency response operations, coordinating with various teams to ensure effective management during crises.

• Collaborated with cross-functional teams to optimize sales and improve customer service.
• Trained and supervised a team of approximately 30 employees, enhancing productivity and service quality.
• Developed and analyzed reports to recommend improvements in efficiency and performance.

- Prepared and reviewed operational reports and schedules, ensuring timely project completion.

- Managed budgets for contracts, equipment, and supplies, optimizing resource allocation.

- Oversaw the production cycle of 17 employees in diamond cutting and polishing.

- Provided exceptional customer service, addressing client inquiries and resolving issues.

- Maintained accurate filing systems and managed payroll summaries and sales reports.

- Fostered strong business relationships with clients and suppliers, enhancing collaboration and sales.

• Leadership & Training: Trained and supervised personnel, fostering a high-performance culture that effectively adapted to evolving work demands and sales challenges.

• Market Analysis: Conducted in-depth research on market trends and competitor activities to inform strategic decisions and maintain a competitive edge.

• Relationship Development: Cultivated and strengthened key relationships through in-person meetings with customers and partners, significantly expanding the customer base and enhancing global reach.

• Order Management: Oversaw international orders from China, ensuring seamless logistics and timely delivery of manufactured products.

• Strategic Pricing: Developed and implemented effective pricing schedules and discount strategies to maximize profitability and drive sales growth.

• Sales Leadership: Spearheaded aggressive sales and marketing initiatives, focusing on client renewals and developing competitive pricing solutions to meet diverse client needs.