KRYSTEL MARIZ CRUZ
ALBERTA,CANADA
Summary
Performance-driven and motivated customer service rep offering 2+ years of relevant experience. Gifted at building client relationships and turning prospects into happy customers. Possess well-developed communication skills and excellent time management abilities. Eager to learn about new technologies and business issues. I am able to work well both on my own initiative and as a part of a team
Overview
1
1
year of professional experience
Work History
Electronic Sales Associate
OSL
Grande Prairie, AB
08.2021 - Current
- Improved performance sales goals consistently
- Contributes to the overall display and presentation efforts within the store environment, including stocking/replenishing merchandise, following visual merchandising guidelines, and general store housekeeping duties
- Lead and guide and motivate sales floor team by suggesting different approaches to engage with the guest and be used and following up to ensure timely and quality execution against expectations
- Properly answer and accurately process incoming overflow telephone calls
- Take action, as necessary, to respond to a member's emotional state
- In addition to performing the technical aspects of processing the service request
- Assists in providing product and brand knowledge to customers
- Assists in the recruiting, training and development of Inside Sales Representatives
- Assists in planning Inside Sales strategies
- Provide management to a unit by establishing goals and objectives, assigning tasks and reviewing work at frequent levels
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
Sales Associate
DOLLARAMA
Grande Prairie, AB
11.2020 - 09.2021
- Assist in preparation of physical inventory or cycle counts, including counting and performing inventory
- Cooperating with fellow associates and management. Work professionally and pleasantly with co-workers, customers and managers to accomplish defined tasks
- Performs other miscellaneous duties as requested by Store Manager and Assistant Manager
- Answer all questions, providing detailed information and establishing trust with the customer from initial contact through the close of sale
- Commitment to exceptional customer service
- Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines
Education
Bachelor of Science - Biology
BULACAN STATE UNIVERSITY
2019
Skills
- Decision Making
- Relationship Building
- Mentoring and Motivation
- Collaboration and Teamwork
- Commitment
- Logical and Critical Thinking
- Prioritization and Follow through
- Proactiveness
- Goal setting
Timeline
Electronic Sales Associate
OSL
08.2021 - Current
Sales Associate
DOLLARAMA
11.2020 - 09.2021
Bachelor of Science - Biology
BULACAN STATE UNIVERSITY
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