Krystelle Richardson
New Westminster,BC
Summary
To obtain a challenging position in an environment that will enable me to utilize my strong communication skills, attention to detail, good multitasking skills, passion for customer service and to work in a setting where I can learn and gain experience.
Overview
11
11
years of professional experience
Work History
Manager/Server
The Taphouse Coquitlam
07.2021 - Current
- Maintained professional, organized, and safe environment for employees and guests.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Managed and motivated employees to be productive and engaged in work.
Supervisor/Server
Boston Pizza
01.2017 - 06.2021
- Resolved guest issues related to food quality, service times and incorrect orders.
- Supervised team of several employees in our establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
Server
Timberwolf Restaurant and Lounge
01.2015 - 01.2017
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
High School Diploma -
Howesound Secondary
06.2012
Skills
- Organization
- Reliability
- Team Player
- Strong commitment to Service
- Quick Learner
- Honest
- Attention to detail
Timeline
Manager/Server
The Taphouse Coquitlam
07.2021 - Current
Supervisor/Server
Boston Pizza
01.2017 - 06.2021
Server
Timberwolf Restaurant and Lounge
01.2015 - 01.2017
High School Diploma -
Howesound Secondary
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