Marianne Gorsline
Prince Edward,ON
Summary
Dynamic and results-driven professional with extensive experience at Baileys Casual Dining, excelling in guest relations and staff training. Proven ability to boost sales through effective upselling techniques and maintain high standards of sanitation. Recognized for exceptional communication skills and fostering a positive team environment, ensuring outstanding customer service.
Experienced with restaurant operations and guest services, bringing keen eye for detail and focus on enhancing customer satisfaction. Utilizes strong leadership skills to guide and motivate teams, ensuring seamless service delivery. Track record of effectively managing multiple tasks while maintaining high standards in fast-paced environment.
Overview
15
15
years of professional experience
Work History
Manager/Server
Baileys Casual Dining
03.2010 - Current
- Fostered a welcoming atmosphere through diligent oversight of sanitation in all service zones.
- Boosted restaurant sales through effective upselling of menu items.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Instructed new servers on maintaining company standards for customer service, food handling, and professionalism.
- Trained staff members on use of POS system.
- Addressed guest complaints promptly to enhance dining experience.
- Managed stressful environments with composure, guaranteeing satisfaction for team members and clients.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Helped strengthen the restaurant's image through consistently excellent customer ratings.
- Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Oversaw server personnel and serviced own designated area.
- Managed food resources, memorized orders, and coordinated customer service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Developed enduring bonds with returning customers.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Grade 12 -
Prince Edward Collegiate Institute
Prince Edward County ON06.1990
Skills
- Safe food handling
- Multitasking skills
- Cash handling
- Exceptional communication
- Training employees
- Increasing sales
- Guest relations
- Food and beverage preparation
- Staff training
- Complaint resolution
- Menu memorization
- Order accuracy
- High volume dining
- Upselling techniques
- Tableside service
- Reservation management
- Food station setup
- Daily specials memorization
- Upselling products
- Serving food and beverages
- Check payment processing
- Price memorization
- Dining customer service
- Point of sale (POS) system operations
- Willingness to learn
- Positive and friendly attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
- Responsible and trustworthy
- Cleaning and sanitizing
- Problem-solving
- Organization and efficiency
- Verbal and written communication
- Flexible schedule
- Order taking and processing
- Accurate money handling
Languages
English
Full Professional
Timeline
Manager/Server
Baileys Casual Dining
03.2010 - Current
Grade 12 -
Prince Edward Collegiate Institute
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