KRYSTAL (BINGBING) ZHANG
Vancouver,British Columbia
Summary
Client-focused Business Banking Relationship Manager offering a 3+ year career of outstanding achievement in banking and financial services. Adept at communicating effectively with various business clients as well as in determining and addressing their financial needs. Highly talented, success-driven, intuitive, and known as an energetic and enthusiastic individual with broad-based knowledge in retail banking and small business lending.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate Business Advisor
CIBC Business Banking
09.2021 - Current
- Driving market share growth through acquisition of new relationships by prospecting efforts targeting businesses with annual gross sales up to $10 MM.
- Overseeing a portfolio comprising of approximately 280 borrowing and non-borrowing business clients totaling $23 MM.
- Assessing various resources to generate accurate and complete credit recommendations along with recognizing several deteriorating credit situations.
- Conducting business development calls and cultivating a positive working relationship with internal partners in retail banking, cash management, brokerage, and merchant services to successfully meet clients’ specifications.
Financial Services Representative
CIBC
08.2020 - 09.2021
- Developed banking relationships with personal clients and small business clients. Originated new deposits, credits, investments and insurance products.
- Achieved 350% plus weekly money-in and money-out sales target and consistently entered the National Leader Board for 36 weeks.
- Proactively engaged clients through leads calls and emails, conducting regular financial health checks. Delivered personalized financial planning advice addressing current financial status, investment, and lending needs.
Customer Experience Associate
TD Canada Trust
05.2019 - 08.2020
- Excelled in maintaining solid customer relationships by providing excellent customer service and continuously going beyond client’s initial needs.
- Experience in handling customer complaints, proactively providing solutions to ease customer’s concerns and enhance their banking confidence.
Education
MBA - Business Management
UBC Sauder School of Business
Vancouver, Canada11.2024
Bachelor of Arts - Mathematics
UBC
Vancouver, Canada05.2018
Skills
- Outstanding Customer Relations
- Risk Management Skills
- Strong Credit Analytical Abilities
- Problem Solving and Decision Making
- Superior Interpersonal Skills
- Multitask in Fast-Paced Environments
Certification
- Canadian Security Course (CSC)
- BM Data Science Professional Certificate
- Commercial Banking & Credit Analyst (CBCA) Candidate
Timeline
Associate Business Advisor
CIBC Business Banking
09.2021 - Current
Financial Services Representative
CIBC
08.2020 - 09.2021
Customer Experience Associate
TD Canada Trust
05.2019 - 08.2020
MBA - Business Management
UBC Sauder School of Business
Bachelor of Arts - Mathematics
UBC
- Canadian Security Course (CSC)
- BM Data Science Professional Certificate
- Commercial Banking & Credit Analyst (CBCA) Candidate
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