M Guylaine Wipanzola

• Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems.
• Responded to user inquiries about hardware and software, explaining features and resolving questions.
• Maintained records of data communication transactions, problems, and remedial actions or installation activities.
• Conducted research, compiled and typed statistical reports, synthesized information, and provided excellent communication to disseminate information throughout an organization.
• Assisted with the installation, configuration, and maintenance of the computer system.

C.S Mon Avenir (Saint Jean De Lalande, Saint-Michel, Père-Philippe)

• Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
• Proven customer service skills to effectively deal with a high volume of clients with disabilities, in person by telephone and through electronic communication.
• Prepared documents such as memos, letters, reports, spreadsheets, and presentations using Microsoft Office applications.
• Conducted research, compiled and typed statistical reports, synthesized information, and provided excellent communication to disseminate information throughout an organization.
• Keep up to date on the information in the database.
• Organization DSO Requests, Transfers, and Archiving.
• Updating student data in Trillium.

• · Knowledge of administrative office procedures, practices and routine office equipment provides support in a fully automated environment.
• Well-developed organizational and time management skills to handle several files and expeditiously resolve files within established timelines, and the ability to work independently in a fast-paced, case-driven environment.
• Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
• Takes initiative, demonstrates the ability to manage multiple tasks simultaneously, and delivers high-quality results independently.
• Instructed students in academic subjects such as math, science, language arts, social studies, and history.