Krystal Trenholm
Hamilton,ON
Summary
Accomplished Retail Area Manager with a proven track record at YM Inc., adept in team leadership and performance appraisals. Spearheaded initiatives that grew YOY sales by 15%, exceeding targets through strategic planning and effective employee training. Excelled in fostering a culture of continuous improvement and customer satisfaction, leveraging computer skills and a dynamic sales expertise.
Professional operations manager with strong expertise in retail management and logistics. Proven track record in optimizing store performance, enhancing customer experience, and leading teams to meet and exceed goals. Known for effective problem-solving, strategic planning, and adaptability to changing business needs. Skilled in inventory control, staff training, and process improvement.
Overview
16
16
years of professional experience
Work History
Store Manager of Operations
Urban Planet [YM Inc]
03.2021 - Current
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
- Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
- Cultivated a culture of continuous improvement by regularly soliciting staff feedback and implementing changes that fostered growth and increased job satisfaction.
- Enhanced the in-store experience for customers by offering engaging events, workshops, and loyalty programs tailored to their interests.
District Sales Manager
YM INC.
01.2016 - 12.2019
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
- Assessed competitive landscape regularly to adapt strategies accordingly and maintain a leading position in the market.
- Grew YOY sales 15% by consistently meeting and exceeding quotas.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
- Oversaw 8-11 stores across Eastern Canada in Stitches and Urban Planet banners
Retail Area Manager
YM INC.
01.2014 - 01.2016
- Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
- Boosted employee productivity through effective scheduling, task delegation, and time management strategies.
- Oversaw 3 to 5 locations across south western ontario in the Stitches and Urban Planet banners
Retail Store Manager
Stitches [YM Inc]
01.2009 - 01.2014
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
High School Diploma -
Barton Secondary School
Hamilton, ONSkills
- Computer skills
- Performance appraisals
- Health and safety
- Employee training
- Recruitment and hiring
- Employee scheduling
- Store maintenance
- Merchandise planning
- Point of sale systems
- Store layout design
- Team leadership
Languages
English
Native or Bilingual
Timeline
Store Manager of Operations
Urban Planet [YM Inc]
03.2021 - Current
District Sales Manager
YM INC.
01.2016 - 12.2019
Retail Area Manager
YM INC.
01.2014 - 01.2016
Retail Store Manager
Stitches [YM Inc]
01.2009 - 01.2014
High School Diploma -
Barton Secondary School
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