Summary
Overview
Work History
Education
Skills
Availability
Volunteer Experience
Languages
Certification
References
Timeline
Generic

Krystal Le

Vancouver,Canada

Summary

Multilingual hospitality professional fluent in English, Vietnamese, and French, with extensive knowledge of Asian culinary culture, especially Chinese hotpot. Skilled in quickly understanding customer needs to provide the best service. Highly responsible and reliable, with a strong desire to learn and improve from experience. Friendly and adaptable team player, committed to creating a welcoming dining environment. Adept at working in fast-paced, multicultural environments, and outgoing, strong in communication and teamwork. Seeking a part-time FOH position at Big Way Hot Pot to showcase my skills and contribute to a dynamic team.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista and Assistant Manager

Gongcha
Ho Chi Minh City
07.2022 - 08.2024
  • Since it is owned by my family so I work here every summer
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Prepared and served hot or cold beverages.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Utilized aPOS system to receive and process customer payments.
  • Recommend what flavor and topping they should get if customers are confused.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Server

Pho Thu Do restaurant
Ottawa, ON
01.2024 - 06.2024
  • Followed health safety guidelines when preparing and serving food products.
  • Provided excellent customer service to ensure satisfaction.
  • Stay informed about daily specials, new menu items, and promotions.
  • Checked food before serving it to customers.
  • Cleaned tables and chairs to prepare thedining area for thenext customers.
  • Greeted guests and provided menus.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Volunteer Sales Assistant

Ottawa Tulip Festival
Ottawa, Canada
05.2023 - 05.2024
  • Maintained accurate records of all transactions, including donations and purchases.
  • Attended trade shows, conferences, and other industry events.
  • Prepared reports on customer feedback regarding products or services offered by the organization.

Volunteer Retail Sales Assistant

CHEO Hospital Retail Service
Ottawa, Canada
02.2023 - 05.2024
  • Maintained an organized and clean store environment.
  • Operated the cash register, accepted payment, and issued receipts.
  • Answered questions from customers about products and services.
  • Managed cash register operations using POS system and processed sales and returns.

Server / Restaurant Assistant

Happy Lamb Hot Pot
Ottawa
11.2023 - 05.2024
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked food before serving it to customers.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Education

Biology -

Langara College
Vancouver
11.2027

Skills

  • Fluent in English, Vietnamese, and French
  • Excellent customer service skills and communication skills
  • Cash handling
  • POS system proficiency
  • Strong problem-solving abilities
  • Fast adaptability
  • Responsible and eager to learn
  • Always prioritize safety, quality, and cleanliness
  • Teamwork and collaboration

Availability

 Tuesday: 5 pm-10 pm 

Wednesday: 5 pm-10 pm

Thursday: 5 pm-10 pm

 Friday: 5 pm-2 am 

Saturday: 5 pm-2 am 

Sunday: 5 pm-2 am

Volunteer Experience

  • Volunteer Retail Sales Assistant, CHEO Hospital Retail Service, Ottawa, ON, 05/01/23, 06/30/23
  • Volunteer Sales Assistant, Ottawa Tulip Festival, Ottawa, ON, 05/02/23, 05/20/23

Languages

English
Native/ Bilingual
Vietnamese
Native/ Bilingual
French
Professional
Thai
Limited

Certification

  • Food Saftey level 1

References

References available upon request.

Timeline

Server

Pho Thu Do restaurant
01.2024 - 06.2024

Server / Restaurant Assistant

Happy Lamb Hot Pot
11.2023 - 05.2024

Volunteer Sales Assistant

Ottawa Tulip Festival
05.2023 - 05.2024

Volunteer Retail Sales Assistant

CHEO Hospital Retail Service
02.2023 - 05.2024

Barista and Assistant Manager

Gongcha
07.2022 - 08.2024

Biology -

Langara College

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Krystal Le