Krystal Johnson
Orange
Summary
Experienced with optimizing schedules to maximize productivity and minimize conflicts. Utilizes advanced organizational strategies to ensure timely completion of tasks. Knowledge of best practices in scheduling and workflow management.
Overview
12
12
years of professional experience
Work History
Scheduling Specialist I
Hoag Sleep Center
Costa Mesa, CA
10.2025 - Current
- .Manages patient scheduling for sleep studies, consultations, and follow-ups, ensuring accurate data entry and efficient, timely appointments.
- Interacts directly with patients, families, and referring offices in a professional manner, addressing inquiries and scheduling changes.
- Obtains necessary pre-authorizations and insurance verification for sleep studies to ensure compliance and reimbursement.
- Maintains accurate and up-to-date patient information in the electronic health record (EHR) system.
- Informs patients of pre-procedure requirements, such as study preparation, instructions for home sleep tests, or required paperwork.
Patient Coordinator
K & B Surgical Center
LA, CA
11.2022 - 07.2025
- Provided clerical and administrative support for the center's surgeon, while handling high volumes of calls.
- Scheduled telephone consultations and surgeries for patients from different states and countries.
- Answered and triaged calls- directing to appropriate individuals or departments.
- Managed patient data daily.
- Modified the doctor’s schedule and calendar.
- Provided patients with a care plan and education on their treatment plan for surgery.
- Followed up with patient inquiries.
- Processed and tracked all incoming emails to each department.
- Assist in all work assignments for various departments and surgeon (insurance verification for surgeries, various appeals and denial cases).
Caregiver
Family Caregiver
LA, CA
11.2021 - 11.2022
Intermediate Clerk | Bed Control
LAC + USC Medical Center
LA, CA
09.2018 - 11.2021
- Assigned patient's beds to the appropriate unit by making phone calls as directed to support and expedite the work of the unit and patient flow.
- Reviewed and updated the hospital’s center bed board.
- Supervised on rotating shifts and displayed leadership skills in hostile situations.
- Liaised between the nurse managers and units.
- Generated morning reports and patient census.
Intermediate Clerk | Psychiatric Emergency Unit
LAC + USC Medical Center
LA, CA
05.2016 - 09.2018
- Processed documents according to a predetermined specialized procedure by searching records and files for data where judgment is required in selecting material.
- Identified patients with potential for discharge and proactively work with clinicians to effectuate rapid disposition.
- Verified patient’s insurance to assist psychiatrists in discharge plan
- Interacted to improve relations with internal and external customers to improve patient satisfaction ratings for the emergency department.
- Simplified forms for patient's transfers and created a patient transfer tracking system.
- Liaised between patients and nurses for conflict management.
Community Assistant Service Worker
City of Los Angeles Airport Police Department
LA, CA
11.2013 - 05.2014
- Coordinated meetings and events for the Airport Police department and other law enforcement agencies
- Assisted the public with becoming candidacies for employment opportunities for the City of Los Angeles.
- Created a retirement list for civilians and police officers for the department.
- Liaised between the Airport Police Department and the City of Los Angles Personnel Department.
Education
Master of Science - Healthcare Management
California State University
Los Angeles05.2019
Bachelor of Arts - African American Studies
University of California
Los Angeles12.2009
Skills
- Resource management
- Patient confidentiality
- Appointment scheduling
- Acute, Long-term, rehabilitative care
- Insurance verification
- Insurance appeals and denials
- Electronic records management
- Customer relations skills
- Customer relations
- Documentation skills
- Calendar management
- Cross-functional coordination
Timeline
Scheduling Specialist I
Hoag Sleep Center
10.2025 - Current
Patient Coordinator
K & B Surgical Center
11.2022 - 07.2025
Caregiver
Family Caregiver
11.2021 - 11.2022
Intermediate Clerk | Bed Control
LAC + USC Medical Center
09.2018 - 11.2021
Intermediate Clerk | Psychiatric Emergency Unit
LAC + USC Medical Center
05.2016 - 09.2018
Community Assistant Service Worker
City of Los Angeles Airport Police Department
11.2013 - 05.2014
Bachelor of Arts - African American Studies
University of California
Master of Science - Healthcare Management
California State University