Sue- Ann Pierre-Louis
Edmonton,AB
Summary
Customer service and scheduling professional with a background in sales, caregiving, and office support. Brings 15+ years of experience coordinating appointments, supporting teams, and improving customer satisfaction, with recent medical office training in clinical procedures, terminology, and administrative processes.
Overview
17
17
years of professional experience
Work History
Scheduling Specialist , Sales & Marketing
Nurse next door
Edmonton, Alberta
07.2023 - Current
- Coordinated appointment changes with families, caregivers, and office staff.
- Reviewed availability to match caregivers with client care requirements.
- Communicated schedule details to caregivers using phone and email.
- Updated scheduling calendars to reflect shift coverage and service needs.
Caregiver
Nurse next door
Edmonton, Alberta
11.2021 - 07.2023
- Provided compassionate in-home care for Nurse Next Door seniors
- Assisted with bathing, grooming, and dressing routines
- Reminded clients about medications and daily schedules
- Prepared nutritious meals and snacks tailored to client preferences, enhancing overall well-being.
- Transported clients to appointments and errands, ensuring reliable access to essential services and support.
- Maintained clean, organized environment to promote client comfort and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Built strong and trusting rapport with clients and loved ones.
Counter Clerk
Tim Hortons
01.2019 - 01.2020
- Greeted and served customers, ensuring a positive experience
- Operated POS cash register, accurately processing transactions
- Take and Deliver Orders
- Maintained cleanliness of work areas to uphold hygiene standards
Food Service worker
Eat at Nait
01.2019 - 04.2019
- Prepared meals according to customer preferences and dietary guidelines
- Processed customer orders efficiently at counter
- 4 months contract
Stay at Home Mom
01.2017 - 01.2018
Counter Clerk
Tim Hortons
01.2014 - 01.2016
- Greeted and served customers to enhance satisfaction and loyalty.
- Prepare and serve meals
- Assisted in stock receipt to maintain optimal inventory levels.
- Conducted monthly inventory checks to ensure accurate stock tracking.
Manager
Tastee Jamaica Limited
01.2010 - 01.2014
- Managed staffing schedules to align workforce availability with business needs
- Oversaw inventory control processes to maintain accurate stock records
- Ordered stock from suppliers to ensure optimal inventory levels
- Received stock deliveries and verified accuracy against orders
- Do monthly, weekly, daily stock sheets and generate reports
- Calculate daily, weekly, monthly sales reports
Education
Diploma - Medical & Unit Clerk Administration
Robertson College
Edmonton, AB01-2021
Some College (No Degree) - Medication Administration
Breath For Life
Edmonton, ABSkills
- Appointment Coordination
- Staff scheduling
- Medical office Procedures
- Clinical Procedures
- Sales Support
- Customer service
- Microsoft Office Applications
- Administrative Office
- Workflow optimization
- Resource Management
- Critical Thinker
- Collaborative team player
- Professional telephone demeanor
- Strong work ethic
- Strong work ethic
Timeline
Scheduling Specialist , Sales & Marketing
Nurse next door
07.2023 - Current
Caregiver
Nurse next door
11.2021 - 07.2023
Counter Clerk
Tim Hortons
01.2019 - 01.2020
Food Service worker
Eat at Nait
01.2019 - 04.2019
Stay at Home Mom
01.2017 - 01.2018
Counter Clerk
Tim Hortons
01.2014 - 01.2016
Manager
Tastee Jamaica Limited
01.2010 - 01.2014
Diploma - Medical & Unit Clerk Administration
Robertson College
Some College (No Degree) - Medication Administration
Breath For Life