Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KRUPALI RUPARELIYA

London,ON

Summary

Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Care Representative

EQ Bank
06.2023 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Provide accurate information about EQ Bank's products, services, and promotions as well as assist customers in navigating the online banking platform and troubleshoot technical issues.
  • Educating customers about online banking security best practices.
  • Maintain detailed and organized records of customer interactions and transactions.
  • Verifying the identity of customers calling in or requesting sensitive account information.

Customer Service Representative

Tim Hortons
10.2021 - 10.2022
  • Greet and welcome customers with a friendly attitude.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Collaborate with other team members to ensure smooth restaurant operations.
  • Take and process customer orders accurately and efficiently using the POS system.

Senior Accountant

B S J G & Associates
09.2015 - 05.2020
  • Evaluated and improved accuracy and completeness of financial records.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement.
  • Set up and improved accounting systems and processes to meet business needs and maximize operational success.
  • Identified and investigated variances to financial plans and forecasts.

Education

Financial Planning

Seneca College
Toronto, ON
08.2022

Business Management

Canadore College
Mississauga, ON
12.2021

Accounting And Finance

Veer Narmad South Gujarat University
India
06.2015

Skills

  • Excellent communication skills
  • Strong problem-solving and decision-making skills
  • Flexibility to adapt to changing market conditions, client needs, and evolving financial regulations
  • Proficient in Microsoft Office and banking software
  • Ability to work independently and as a part of a team
  • Processed financial transactions, including deposits, withdrawals, and transfers
  • Processed financial transactions, including check cashing and money orders
  • Ability to analyze complex financial information and offer tailored solutions to clients
  • Ability to multitask and work in a fast-paced environment
  • Demonstrated ability to handle sensitive client information

Certification

Canadian Securities Course: Successfully Completed Level - 1 in April 2023

Timeline

Customer Care Representative

EQ Bank
06.2023 - Current

Customer Service Representative

Tim Hortons
10.2021 - 10.2022

Senior Accountant

B S J G & Associates
09.2015 - 05.2020

Financial Planning

Seneca College

Business Management

Canadore College

Accounting And Finance

Veer Narmad South Gujarat University

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KRUPALI RUPARELIYA