Warehouse Operations Lead
- Lead a team of warehouse associates in daily inbound, outbound, and inventory operations to meet safety, quality, and productivity targets.
- Coordinate workflow allocation, monitor performance metrics, and ensure shift goals are achieved.
- Train, coach, and mentor associates on standard operating procedures (SOPs), safety protocols, and Amazon operational policies.
- Monitor Amazon’s WMS (Warehouse Management System) to track progress, troubleshoot exceptions, and resolve process bottlenecks.
- Conduct quality checks to ensure accuracy in order picking, packing, labeling, and shipment.
- Collaborate with Area Managers and Process Assistants to improve processes and drive continuous improvement initiatives (Kaizen, Lean, 5S).
- Manage shift handovers, communicate operational updates, and report performance data to leadership