Kritika Dhir
Brampton,ON
Summary
Compassionate and goal-driven with a robust background in enhancing customer satisfaction and retention through attentive service and effective merchandise management. Skilled in conflict resolution and operations oversight, adept at streamlining processes and promoting a collaborative work environment. Proven ability to design and implement promotional campaigns that significantly boost brand awareness and customer engagement.
Overview
3
3
years of professional experience
Work History
Access Control Officer / Security Specialist
ASP Security
04.2024 - Current
- Collaborated closely with team members during shift changes ensuring seamless transitions between shifts for optimal coverage.
- Supported business operations by granting appropriate access permissions to employees and visitors, based on their roles and requirements.
- Assisted in emergency situations calmly and efficiently according to established protocols, prioritizing safety above all else.
- Maintained accurate records of daily activities, incidents, and keyholder information in accordance with company policies and procedures.
- Conducted surveillance operations using CCTV systems, ensuring real-time monitoring for potential threats or breaches in security protocol.
Retail Sales Assistant /Union Steward
TORONTO DUTY FREE
06.2022 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Restocked shelves, racks, and bins with the latest merchandise and changed signage to promote special items
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Assisted with conducting merchandise stock counts and reported discrepancies to the supervisor
- Organized informational meetings to discuss workers' rights, benefits, and collective bargaining agreements
- Investigated reports of harassment or discrimination involving any member of the bargaining unit.
Assistant Store Manager
SME GROUP CA
04.2022 - 02.2024
- Handled complaints from customers by empathetically listening, recording details, and offering solutions
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Handled scheduling for store shifts to achieve adequate staffing
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Delegated assignments based on team strengths to optimize floor coverage and service levels
- Created promotional campaigns to increase brand awareness and attract new customers
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
ADMINISTRATIVE ASSISTANT
RPPL INDUSTRIES LTD
04.2021 - 01.2024
- Plan and coordinate recruitment events, including hiring, onboarding process, and maintaining employees' records
- Manage office supplies and inventory, including ordering stock and restocking
- Maintaining confidentiality at all times and performing operations and duties as assigned
- Accurately input and update data into databases, and systems or correct discrepancies to ensure data integrity
- Transfers information from paper formats into computer files using a keyboard, data recorder, or optical scanners
- Verifying integrity of data by comparing it to source data.
Education
High School Diploma -
ST LAWRENCE COLLEGE
Toronto, ON01.2021
Skills
- Customer Service
- Operations Oversight
- Business Development
- Microsoft Office Suite
- Conflict Resolution
- Event Planning
Languages
English
Timeline
Access Control Officer / Security Specialist
ASP Security
04.2024 - Current
Retail Sales Assistant /Union Steward
TORONTO DUTY FREE
06.2022 - Current
Assistant Store Manager
SME GROUP CA
04.2022 - 02.2024
ADMINISTRATIVE ASSISTANT
RPPL INDUSTRIES LTD
04.2021 - 01.2024
High School Diploma -
ST LAWRENCE COLLEGE
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