KRITIKA DHIR
Brampton,ON
Summary
Goal-driven, Compassionate, and accomplished in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising, and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious, and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate /Union Steward
TORONTO DUTY FREE
Toronto
06.2022 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks, and bins with the latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted with conducting merchandise stock counts and reported discrepancies to the supervisor.
- Organized informational meetings to discuss workers' rights, benefits, and collective bargaining agreements.
- Investigated reports of harassment or discrimination involving any member of the bargaining unit.
Assistant Store Manager
SME GROUP CA
Toronto
04.2021 - 02.2024
- Handled complaints from customers by empathetically listening, recording details, and offering solutions.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
Education
High School Diploma -
ST LAWRENCE COLLEGE
Toronto, ON01-2021
Skills
- Customer Service
- Operations Oversight
- Business Development
- Microsoft Office Suite
Certification
- FOOD HANDLER CERTIFICATE
- SMART SERVE CERTIFICATE
- SECURITY LICENSE
- ACCOUNTANT CERTIFICATE
Timeline
Retail Sales Associate /Union Steward
TORONTO DUTY FREE
06.2022 - Current
Assistant Store Manager
SME GROUP CA
04.2021 - 02.2024
High School Diploma -
ST LAWRENCE COLLEGE
- FOOD HANDLER CERTIFICATE
- SMART SERVE CERTIFICATE
- SECURITY LICENSE
- ACCOUNTANT CERTIFICATE
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