Rebecca McDaniel
Modesto
Summary
Dynamic customer service professional with extensive experience in managing high-level administrative functions and excelling in customer service roles. Recognized for representing individuals and organizations with distinction while consistently delivering exceptional support and solutions. Enthusiastic and highly motivated, eager to embrace new challenges that drive personal and professional growth. Committed to leveraging skills and experience to contribute effectively to the mission and vision of a forward-thinking organization.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Union Steward
Civil Service Employee Association
05.2022 - Current
- Provides professional representation to unit members during grievances and meetings with employers.
- Ensures the union contract is being followed by the school site and district officials.
- Takes part in contract negotiations and discussions with board members, as well as member voting process and acts as a voice for union members.
- Coordinated member events, and meetings.
- Advised members of the union regarding their rights and responsibilities.
- Advocated for employee rights and negotiated resolutions to grievances effectively.
- Facilitated communication between union members and management to address workplace issues.
- Educated members on union policies, collective bargaining agreements, and their rights.
- Oversaw compliance with labor laws and regulations, ensuring fair treatment of employees.
- Mentored new stewards in best practices for representation and member support efforts.
Paraprofessional Autism Educator
Modesto City Schools
06.1999 - Current
- Consulted with teachers and parents regarding student progress, Individualized Education Plan (IEP) adjustments and classroom needs.
- Advocated for the student whenever possible to ensure an equitable education.
- Worked closely with staff to provide support for each student.
- Compiled and delivered handouts, study materials, and additional learning materials.
- Reviewed and reported on IEP progress.
- Planned and coordinated students learning needs.
- Supported classroom instruction by assisting teachers with lesson implementation and student engagement.
- Facilitated individualized learning plans for students, adapting strategies to meet diverse needs.
- Collaborated with educators to develop and enhance educational materials and resources.
- Monitored student progress, providing feedback to teachers on academic performance and behavior.
- Implemented behavior management techniques to maintain a positive learning environment.
Owner Operator
Grace’s Get Away
06.2021 - 01.2024
- First point of contact for customer concerns, and complaints, ensuring a quick escalation and response, resulting in strong rapport building and customer retention.
- Listens carefully to customer needs, ensuring the correct services and product packages are offered and available for use within customers budgetary constraints.
- Coordinated transportation to and from customers desired location and service points.
- Prepared and managed contracts for customers and calculated fees accordingly.
- Performed various administrative functions for the business including maintaining social media postings, advertising, ordering of supplies, requesting service requests, and accounting. Made recommendations based on customer priorities.
- Oversaw daily operations, ensuring exceptional customer service and satisfaction.
- Developed marketing strategies to increase brand awareness and drive customer engagement.
- Managed financial records, budgeting, and payroll to maintain business profitability.
- Implemented inventory management systems to optimize product availability and reduce waste.
- Analyzed customer feedback to refine services and improve overall guest experiences.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Associate of Arts - General Studies
Modesto Junior College
05.2006
No Degree - Statistics
San Joaquin Delta College
01-2023
Skills
- Contract Management
- Customer Service
- Budgeting
- Time Management
- Leadership qualities
- Assertiveness
- Policy interpretation
- Grievance handling
- Meeting facilitation
- Problem-solving
- Listening skills
- Conflict resolution
Accomplishments
- Resolved product issue through consumer testing.
- Developed course plans aimed at meeting academic, intellectual and social needs of each student.
Certification
Union Steward Training - 2022
Pro-ACT Training - 2024
Typing Certificate - 2018
Languages
English
Full Professional
ASL
Limited Working
Timeline
Union Steward
Civil Service Employee Association
05.2022 - Current
Owner Operator
Grace’s Get Away
06.2021 - 01.2024
Paraprofessional Autism Educator
Modesto City Schools
06.1999 - Current
Associate of Arts - General Studies
Modesto Junior College
No Degree - Statistics
San Joaquin Delta College