KRITI ARORA
Summary
"Motivated and results-driven MBA graduate with a solid foundation in strategic business management and a proven track record in driving growth and innovation. Leveraging a comprehensive understanding of financial analysis, market dynamics, and leadership, I bring an adaptable and forward-thinking approach to problem-solving and decision-making. Proficient in cross-functional collaboration, I excel in translating complex challenges into effective strategies, ensuring operational excellence and sustainable business outcomes. Seeking to apply my diverse skill set and academic acumen in a dynamic corporate environment to drive business success and create impactful change."
Overview
5
5
years of professional experience
Work History
Financial Service Representative
Cash Money
07.2023 - Current
- Assisting 30+ customers daily with their financial needs, answering questions about loan options, interest rates, repayment terms, and other related inquiries
- Reviewing loan applications, processing cheque-cashing transactions, verifying customer information, assessing creditworthiness, determining loan eligibility, ensuring check validity, and disbursing funds to customers
- Providing basic financial counseling to customers, helping them understand the terms of their loans, repayment plans, and potential financial implications.
- Successfully approved 100+ loans and 20+ Lines of credit along with 48 cheque cashing and 150+ western union transactions.
Sales Professional
Michael Hill Jewelers
08.2023 - Current
- Welcoming and engaging an average of 50 customers per day, understanding their needs, and providing personalized assistance with a 90% satisfaction rate.
- Build and maintain strong relationships with customers through excellent customer service, conducting 100+ follow-up calls or emails, and after-sales support to retain 30% of the clients.
- Met and exceeded sales targets ranging from $2000 to $6000 from a range of net price, 10+ items sold per hour, 2+ items sold per transaction, and improved retention rate by 20%
- Maintained a consistent 40% markup on stocked items, resulting in a 15% increase in average transaction value.
- Participate in visual merchandising efforts, including arranging jewelry displays, and creating 5 new eye-catching showcases monthly, leading to a 25% increase in showcase-specific sales
Research Assistant
Lakehead University
03.2022 - 10.2022
- Conducted 50+ literature reviews, summarizing an average of 30 relevant sources per project, and assisted in data collection through various methods, conducting 15 surveys, and 3 experiments.
- Processed and analyzed collected data using statistical software, handling an average of 500 data points per analysis. Drew meaningful conclusions resulting in a 15% improvement in data-driven insights and project outcomes.
- Provided administrative support by organizing research materials, resulting in a 40% increase in accessibility and efficiency of resources by collaborating with team members, and offering voluntary support with any additional tasks.
Digital Marketing Manager
Bedi Jewels International
08.2018 - 05.2021
- Maintained and updated Google and social media accounts resulting in a 20% increase in followers over six months. Engaged with customers through regular posts and interactions, averaging 50 interactions per day, contributing to a 30% increase in customer engagement.
- Launched a social media marketing campaign that resulted in a 40% increase in website traffic within the first month. Identified and introduced emerging trends from conferences, implementing three new ideas resulting in a 15% increase in brand engagement and recognition.
- Led the coordination of creative campaigns and programmatic buying, resulting in a 25% increase in click-through rates on Instagram and Facebook promotions. Implemented outreach and marketing initiatives resulting in a 20% enhancement in end-user experience based on customer feedback and satisfaction surveys.
Education
MBA - Advance Studies in Management
Lakehead University
Thunder Bay, ON12.2022
Post Graduate Diploma in Computer Applications -
Punjab Technical University
India08.2021
Bachelor of Commerce (Honors) - Commerce And Business Administration
Amity University
India08.2020
Skills
- Tableau BI (limited working proficiency)
- Project Plan 365 (limited working proficiency)
- SAP Certified Application Associate S/4 HANA
- MS Excel
- Problem-Solving
- Efficient planning skill
- Communication
- Data Analysis
- Financial Analysis
- Marketing and sales
- Adaptability
- Critical thinking
Timeline
Sales Professional
Michael Hill Jewelers
08.2023 - Current
Financial Service Representative
Cash Money
07.2023 - Current
Research Assistant
Lakehead University
03.2022 - 10.2022
Digital Marketing Manager
Bedi Jewels International
08.2018 - 05.2021
MBA - Advance Studies in Management
Lakehead University
Post Graduate Diploma in Computer Applications -
Punjab Technical University
Bachelor of Commerce (Honors) - Commerce And Business Administration
Amity University
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