Kristy Lazinchuk

I was responsible for daily cleaning duties in not only residents rooms but in common areas as well. I worked at the Dawson Creek Hospital as well as at Rotary Manor. I was expected to show up to work in a timely fashion, get my cart ready, and follow a daily task list that needed to be completed by the end of my shift. Some responsibilities included dusting, sanitizing, floors including various floor scrubbing machines. I did bathroom and bed changes, as well as sanitizing all surfaces as I went. I was responsible for laundry deliveries and removing garbage from rooms as well as the facility. Even though we worked independently, it was very much a team effort with all support staff in the facilities, helping each other out whenever needed.

At this job, customer service was my number 1 priority, helping customers finding what they needed as well as taking orders. I was responsible for building and delivering office furniture and handling money on a daily basis. Some of the other key duties I had are the following:

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

At this job I actually got to group train at Northveiw in Dawson Creek with the seniors. I went door to door asking who would like to join exercises for that day. We sat in a circle and went through safe and effective range of motion exercises as well as light weight lifting. It was just as much about the social aspect as it was the fitness. I led a safe and effective class and made sure everyone was enjoying themselves. Some key points I also did in personal training are the following:

• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Assisted clients with personal fitness goals through realistic objectives.