Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Emma Mackenzie

Barrhead,AB

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

Work History

Score Keeper

Barrhead Composite
  • Streamlined communication with coaches and referees by providing timely updates on scoring changes and discrepancies.

Janitorial Assistant

MicMac Cleaning Services
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Demonstrated attention to detail by identifying and addressing minor maintenance issues before they escalated.
  • Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
  • Collaborated effectively with staff to accommodate special event setups and teardowns, ensuring a seamless experience for guests.

Babysitter

Different Families
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.

Education

High School Diploma -

Barrhead Composite High School
Barrhead, AB
06-2025

Certificate - Bronze Cross

LifeSaving Society
Barrhead, AB
11-2024

Certification - Intermediate First AID CPR C & AED

LifeSaving Society
Barrhead, AB
11-2024

Certificate - Bronze Medallion

LifeSaving Society
Innisfail
10-2024

Certificate - Bronze Star

LifeSaving Society
08-2024

Skills

  • Cross-functional collaboration
  • Critical thinking
  • Decision-making skills
  • Relationship building
  • Customer service
  • Active listening
  • Computer proficiency
  • Cleaning expertise
  • Patience and empathy
  • Problem-solving
  • Strong work ethic
  • Reliability
  • Dependability
  • Reliability and punctuality
  • Flexible scheduling

Languages

English
Professional Working

Interests

  • I like working with my hands and fixing things
  • Dancing
  • Outdoor Recreation
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Music
  • Watching Movies and TV Shows
  • Cooking
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Knitting and Crocheting
  • Baking
  • Swimming

Timeline

Score Keeper

Barrhead Composite

Janitorial Assistant

MicMac Cleaning Services

Babysitter

Different Families

High School Diploma -

Barrhead Composite High School

Certificate - Bronze Cross

LifeSaving Society

Certification - Intermediate First AID CPR C & AED

LifeSaving Society

Certificate - Bronze Medallion

LifeSaving Society

Certificate - Bronze Star

LifeSaving Society
Emma Mackenzie