KRISTY KOCH
Alameda,CA
Summary
Dedicated and results oriented Property Management professional with over 20 years’ experience in affordable, permanent supportive housing. Specializing in programs ranging from LIHTC, HUD, Housing Authority, local subsidy programs. Quality and customer service oriented and proactive in resolving issues with exceptional organizational and communication skills, natural team leader, have a can-do attitude, and driven to learn, improve and succeed.
Qualified Property Management Professional with proven background in strategic planning and project management. Successfully led cross-functional teams to deliver high-impact initiatives. Demonstrated excellence in stakeholder communication and operational efficiency.
Overview
19
19
years of professional experience
Work History
Associate Director of Property Management
Christian Church Homes
Walnut Creek
10.2023 - Current
- Responsible for the operational and fiduciary wellbeing of all 48 properties within 6 states. Lowered vacancy under 3% within my first 6 months, improved financials by 30% within 6 months, by implement rent increases and following up on accounts Receivables. Revising policies and procedures, training curriculum, and coaching staff through this transitional process. Utilizing change management tools to improve policies and procedures. Marketing units, and ensuring waitlist health. Ensuring Fee managed properties are represented and supported including attending BOARD meetings and creating/reviewing Management agreements.
- 3990 units
- Developed and implemented operational policies improving service delivery and compliance standards.
- Oversaw budget management, ensuring resource allocation aligned with organizational goals.
- Mentored staff, fostering professional growth and enhancing team performance in service delivery.
- Led strategic initiatives to enhance resident care and community engagement programs.
Property Supervisor
BRIDGE Housing (BHC)
San Francisco
10.2019 - 10.2023
- Responsible for the operational and fiduciary wellbeing of a portfolio of 9 properties with various programs such as LIHTC, HUD, RAD, Sect 8, and other local subsidy programs. Two lease ups in tandem, supervised RAD portfolio, and other supportive housing sites. Lowered vacancy under 5% within my first 6 months, improved financials by 10% within 9 months, by working with the Mayor’s Office of Housing, SFHA, and following up on accounts Receivables.
- 1500 units
- Supervised property management operations ensuring compliance with regulations and company policies.
- Developed training programs for staff to improve operational effectiveness and customer service skills.
Property Supervisor
Tenderloin Neighborhood Development Corporation
San Francisco, CA
04.2016 - 10.2019
- Responsible for the operational and fiduciary wellbeing of a portfolio of 9 properties that have multiple regulatory agreements (HOPWA, LOSP, DAH, Shelter Plus Care, VASH,etc.), AMI restrictions, and participate in either or both Tax Credit programs and HUD programs. Controlled and reduced expenses and delinquencies within the individual properties. Conducted cost, schedule, contract performance, variance and risk analysis. Improving and maintaining occupancy rates. Reviewed and approved billing invoices, vacancy reports, and expense/variance reports. Create and maintain annual budgets for individual properties lowering expenses and increasing NOI's. Identifying and prioritizing Capital Improvements needs for individual properties. Collaborate and facilitate meetings with regulatory agencies, tenants, Social Service agencies, partners of TNDC, multiple commercial tenants, neighborhood tenants and neighborhood community partners and vendors. Managing and supervising staff including hiring, evaluating, coaching/mentor staff by offering constructive feedback and taking interests in long-term career growth.
- Approx. 2000 units
Senior General Manager
Tenderloin Neighborhood Development Corporation
San Francisco, CA
05.2014 - 04.2016
- Responsible for the operational and fiduciary wellbeing of two properties that have multiple regulatory agreements (LOSP, DAH, Shelter Plus Care, VASH,MOH, etc.), AMI restrictions, and participate in Tax Credit program. Controlled and reduced expenses and delinquencies within the individual properties. Kept occupancy at 100%. Conducted cost, schedule, contract performance, variance and risk analysis. Reviewed and approved billing invoices, vacancy reports, and expense/variance reports. Create and maintain annual budgets for individual properties lowering costs and increasing NOI's.
General Manager
Tenderloin Neighborhood Development Corporation
San Francisco, CA
03.2007 - 05.2014
- Responsible for the operational and fiduciary wellbeing of two properties that have multiple regulatory agreements (LOSP, DAH, Shelter Plus Care, VASH, MOH, HOPWA, HUD etc.), AMI restrictions, and participate in either or both Tax Credit program and HUD Section 8. Controlled and reduced expenses and delinquencies within the individual properties. Kept occupancy at 100%. Conducted cost, schedule, contract performance, variance and risk analysis. Reviewed and approved billing invoices, vacancy reports, and expense/variance reports. Create and maintain annual budgets for individual properties lowering costs and increasing NOI's. Maintain working relationships with tenants, on site Social Services, 3 on site commercial tenants and vendors.
- AM from 3/2007-2/2013
Education
A.R.M. -
Institute of Real Estate Management
San Francisco, CAR.H.M. - undefined
National Center Housing Management
Skills
- LIHTC, HUD,3rd party Management
- Leadership and coaching
- Operations Management
- Performance tracking and evaluation
- Policy & Procedure Development
- Project management
- Analytical thinking
- Decision-making
- Process improvement
- Operations management
- Critical thinking
- Budget management
- Community outreach
- Program coordination
- Risk analysis
Timeline
Associate Director of Property Management
Christian Church Homes
10.2023 - Current
Property Supervisor
BRIDGE Housing (BHC)
10.2019 - 10.2023
Property Supervisor
Tenderloin Neighborhood Development Corporation
04.2016 - 10.2019
Senior General Manager
Tenderloin Neighborhood Development Corporation
05.2014 - 04.2016
General Manager
Tenderloin Neighborhood Development Corporation
03.2007 - 05.2014
R.H.M. - undefined
National Center Housing Management
A.R.M. -
Institute of Real Estate Management