Davita Leaks Johnson
Alameda
Summary
Highly accomplished Food and Beverage Venues Director with a proven track record in managing multiple establishments, driving operational excellence, and achieving financial success. Expertise in overseeing multi-unit operations, training staff, and developing standard operating procedures (SOPs) to ensure consistency and efficiency. Implemented sustainable and eco-friendly practices to reduce environmental impact while maintaining high service standards and guest satisfaction. Consistently exceeded revenue targets and improved profitability through strategic planning and effective resource management. Successfully led teams in fast-casual, full-service, and retail environments, enhancing customer satisfaction and operational performance. Developed and executed strategic initiatives to elevate business profiles, improve team performance, and capitalize on emerging opportunities. Fostering a culture of collaboration and excellence, mentoring teams to achieve measurable goals, and delivering exceptional results. Built strong relationships with stakeholders, ensuring alignment with organizational objectives and driving long-term success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Area Director, Food and Beverage
ATG ENTERTAINMENT COMPANY
08.2019 - Current
- Oversee daily operations of $18 million food and beverage services across three Broadway Theatre houses
- Managing five supervisors, 10 leads, and 185 employees
- Successfully opened and set up food and beverage operations for multiple venues, including menu development, inventory management, and vendor contract negotiations
- Developed and implemented operational training manuals, SOPs, and HACCP protocols to ensure health and safety standards compliance
- Designed and executed strategic plans to enhance customer satisfaction, resulting in a 23% increase in revenue within the first year
- Manage labor costs, inventory pars, and pricing strategies to align with market trends and target audience preferences
- Negotiated and set up contracts with all food and beverage vendors, ensuring cost-effective and high-quality service delivery
- Recruited, trained, coached, mentored, and evaluated employee performance while guiding career development opportunities
- Organized meetings with stakeholders to discuss performance objectives and strategies for improvement
General Manager
BOWLERO CORP - AMF SOUTHSHORE LANE
04.2016 - 03.2019
- Directed operations for a $7.6 million center, achieving a $732,000 revenue increase in 2018
- Reduced food and beverage costs from 35% to 26% within three months through effective inventory control and vendor negotiations
- Led center rebranding and remodel projects, enhancing the customer experience and driving repeat business
- Adding a 65% increase in EBITDA
- Developed and implemented training programs for staff, resulting in improved service quality and operational efficiency
Food and Beverage Banquet Manager
REFLECTION BAY GOLF RESORT
03.2015 - 10.2015
- Managed a $14.2 million event department, increasing sales by 18% through strategic menu development and pricing
- Reduced food and beverage costs by 15% through improved inventory management and POS system optimization
- Developed and directed initial and continuous staff training to properly execute banquet events
- Planned and coordinated all banquet events, while ensuring customer satisfaction
- Developed marketing materials for promotional purposes in order to attract new customers for banquets
Assistant Director of Food and Beverage
XANTERRA PARKS & RESORTS
04.2013 - 03.2015
- Oversaw daily food operations for a $45 million Four Diamond hotel and golf resort in Death Valley, CA.
- Head of six food and beverage outlets, a steakhouse, and fine dining at the Oasis Inn, including events management, tour bus service, and warehouse.
- Achieving an 18% profit margin.
- Developed and executed training programs for staff, ensuring compliance with health regulations and company standards.
- Played a key role in budget and menu development, contributing to a 20% increase in projected EBITDA.
Team Development Manager
CIRCLE K STORES
05.2011 - 04.2013
- Implemented the Quality First program across 10 locations, improving customer service and operational standards
- Developed policy and procedure manuals, ensuring consistent service quality and brand compliance
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Monitored team productivity and performance to support goals
- Coached and motivated team, driving sales and delivering exceptional customer service
- Utilized strong analytical and problem-solving skills to address operational issues
Education
Completed coursework towards - Human Resource Management
DeVry University
01.2012
Bachelor of Science (B.S.) - Hospitality Management
College of Southern Nevada
01.2003
Associate in Science (A.S.) - Computer Technology
ITT Tech
01.1999
Associate in Science (A.S.) - Administrative Business and Bookkeeping
Education Dynamic Institute
01.1994
Skills
- Multi-unit Operations Management
- Leadership & Team Development
- New Restaurant Openings (NRO)
- Strategic Planning & Execution
- Vendor & Inventory Management
- Customer Service Excellence
- Compliance & Safety Standards
- SOP Development and Implementation
- P&L and Financial Oversight
- Risk Analysis
- Staff training/development
- Adaptability and flexibility
- Operational efficiency
- Problem-solving abilities
- Menu development
- Revenue enhancement
Certification
- ServSafe Certified/Proctor
- Training for Intervention Procedures (TIPs)
- First Aid, BLS/CPR, AED
- Responsible Beverage Training (RBS)
- HACCP Certified
- OSHA 30 Hour General Industry
Leadership Style
Strategic, results-driven, and collaborative leader with a focus on inspiring teams and achieving business goals. Exceptional interpersonal and communication skills, adept at delivering clear and influential messages to diverse audiences. Committed to fostering a positive work environment, empowering teams, and delivering outstanding outcomes in demanding, complex environments.
Accomplishments
- Revenue Growth - Success Increased revenue by 23% in first year of strategic plan implementation.
- Cost Efficiency Achievement - Reduced food costs from 35% to 26% in three months at Bowlero Corp.
- EBITDA Boost Initiator - Directed a 65% EBITDA increase through center rebranding and remodel.
- Event Sales Improvement - Managed $14.2 million event department, increasing sales by 18% through menu strategies.
Timeline
Area Director, Food and Beverage
ATG ENTERTAINMENT COMPANY
08.2019 - Current
General Manager
BOWLERO CORP - AMF SOUTHSHORE LANE
04.2016 - 03.2019
Food and Beverage Banquet Manager
REFLECTION BAY GOLF RESORT
03.2015 - 10.2015
Assistant Director of Food and Beverage
XANTERRA PARKS & RESORTS
04.2013 - 03.2015
Team Development Manager
CIRCLE K STORES
05.2011 - 04.2013
Completed coursework towards - Human Resource Management
DeVry University
Bachelor of Science (B.S.) - Hospitality Management
College of Southern Nevada
Associate in Science (A.S.) - Computer Technology
ITT Tech
Associate in Science (A.S.) - Administrative Business and Bookkeeping
Education Dynamic Institute
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