Kristopher McDonald
Port Hope,ON
Summary
Dynamic Operations Manager with proven sales management and digital marketing expertise. Skilled in team leadership, customer service, and problem-solving, consistently driving vehicle sales and enhancing brand visibility.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Operations Manager, Head Salesman
Davey Auto Sales
Oshawa
10.2012 - Current
- Oversaw daily operations of 120-150 vehicle used car dealership.
- Managed workflow for sales assistants, detailers, and drivers.
- Conducted interviews, hiring, and performance assessments while providing necessary training.
- Developed and maintained website alongside online advertising strategies.
- Created engaging social media content to enhance brand visibility.
- Coordinated repairs and safety checks for sold vehicles, authorizing necessary reconditioning.
- Handled warranty claims and customer complaints, organizing third-party repairs and towing services.
- Appraised trade-ins and negotiated private and wholesale inventory purchases.
- Personally sold on average 25-30 vehicles per month.
Customer Service Representative and Trainer
General Motors/ Minacs
Oshawa, Ontario
04.2011 - 09.2012
- Engaged with customers through multiple channels, including phone and email support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Collaborated with team members to improve service quality and efficiency.
- Trained new staff on company policies and customer service protocols.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Parts Counter Person
Mills Motors
Oshawa, Ontario
09.1999 - 12.2011
- Managed inventory of automotive parts and accessories for efficient service support.
- Assisted customers in identifying and purchasing appropriate parts for their vehicles.
- Operated computerized parts management systems to track orders and stock levels.
- Collaborated with suppliers to ensure timely delivery of parts and materials.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Co-chaired Joint Health and Safety Committee representing the workers
Service Advisor
Ontario Motor Sales
Oshawa, Ontario
03.1998 - 09.1999
- Assisted customers in selecting services and products for their vehicles.
- Coordinated service appointments and managed customer inquiries effectively.
- Explained repair processes and maintenance recommendations to clients clearly.
- Collaborated with technicians to ensure timely service delivery and quality work.
- Prepared service estimates and documented customer interactions accurately.
Freight Coordinator
CMX Motor Xpress
Bowmanville, Ontario
07.1996 - 03.1998
- Coordinated shipments and deliveries, ensuring timely transportation across all channels.
- Managed freight documentation, maintaining compliance with regulatory standards.
- Communicated with carriers and vendors to resolve shipping issues efficiently.
- Provided shipping cost estimates, selling services to new and existing customers.
Education
OMVIC Certification -
Georgian College
Barrie10-2012
Automotive Parts Person Apprenticeship -
Durham College
Oshawa09-2002
Skills
- Sales and inventory management
- Digital marketing strategies
- Workflow optimization
- Customer relationship management
- Vehicle appraisals
- Conflict resolution
Certification
- Level 2 Health and Safety Certification Ontario
Timeline
Operations Manager, Head Salesman
Davey Auto Sales
10.2012 - Current
Customer Service Representative and Trainer
General Motors/ Minacs
04.2011 - 09.2012
Parts Counter Person
Mills Motors
09.1999 - 12.2011
Service Advisor
Ontario Motor Sales
03.1998 - 09.1999
Freight Coordinator
CMX Motor Xpress
07.1996 - 03.1998
OMVIC Certification -
Georgian College
Automotive Parts Person Apprenticeship -
Durham College