KRISTON LOUIS
Toronto,ON
Summary
Multi-talented professional with over 15 years of experience in the customer service industry. Excellent reputation for resolving problems ambiguously, improving customer satisfaction, and driving overall excellence by cultivating a teamwork culture. Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Ink Entertainment
Toronto, Ontario
10.2024 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Delegated work to staff, setting priorities and goals.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored progress by establishing plans, budgets and measuring results.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Director of Operations
Marbl/Mademoiselle
Toronto, Ontario
06.2022 - 09.2024
- Enhanced operational efficiency across various venues.
- Oversaw management functions for multiple sites.
- Facilitated development programs tailored for managerial growth.
- Directed budget creation and administration.
- Assessed fiscal records and reports.
- Pioneered and integrated plans for business development.
- Handled elite guest experiences professionally.
- Directed staffing levels and human resource functions to align with operational needs.
Bar Manager
King Taps
Toronto, Ontario
08.2021 - 06.2022
- Achieved promotion to bar manager position within one month.
- Handled all aspects of bar inventory and ensured effective ordering procedures.
- Oversaw strategies to minimize theft and shrinkage.
- Oversaw staff training and scheduling.
- Developed comprehensive beverage recipes alongside maintaining par level standards.
- Coordinated arrangements for high-profile events.
- Optimized fiscal performance, ensuring higher profitability.
- Maximized value by effectively renegotiating supply contracts.
- Assessed employee performance and provided feedback as needed.
General Manager
La Carnita
Toronto, Ontario
09.2020 - 08.2021
- Ensured higher profit margins through strategic initiatives.
- Oversaw employee development through management and training.
- Optimized operations by managing staffing, training, and customer service effectively.
- Optimized inventory control processes, cutting liquor cost variance from 25% to 1.5% in just one month.
- Oversaw revenue management consistently.
Assistant General Manager
Jack Astor's Bar and Grill
Toronto, Ontario
09.2018 - 01.2020
- Cultivated long-lasting relationships by engaging regularly with guests.
- Maintained inventories for consistent service delivery.
- Elevated client satisfaction through consistent delivery of high-quality support.
- Achieved consistent cost reductions in bar inventory under the threshold of 0.15%.
- Streamlined inventory management processes through SAP implementation.
- Enhanced operational efficiency by cutting customer wait durations in half, elevating satisfaction levels.
- Monitored staff outcomes and offered constructive input to enhance effectiveness.
- Instituted effective communication practices for team members.
- Handled employee recruitment processes.
Education
Post-Graduate Certificate - Human Resource Management
Fanshawe College
London, None08.2020
Bachelor of Arts - Psychology
York University
Toronto, None06.2014
Skills
- Sales
- Performance evaluations
- Sales analysis
- Customer retention
- Leadership and team building
- P&L management
Certification
- First Aid Level C
- Smart Serve
- Food Handler's Certificate
- Better Beer Certificate
- Crisis Intervention Certificate
References
References available upon request.
Timeline
General Manager
Ink Entertainment
10.2024 - Current
Director of Operations
Marbl/Mademoiselle
06.2022 - 09.2024
Bar Manager
King Taps
08.2021 - 06.2022
General Manager
La Carnita
09.2020 - 08.2021
Assistant General Manager
Jack Astor's Bar and Grill
09.2018 - 01.2020
- First Aid Level C
- Smart Serve
- Food Handler's Certificate
- Better Beer Certificate
- Crisis Intervention Certificate
Post-Graduate Certificate - Human Resource Management
Fanshawe College
Bachelor of Arts - Psychology
York University
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