Overview
Work History
Education
Skills
Timeline
Generic

Kristine Johnson

Modesto

Overview

18
18
years of professional experience

Work History

Dispatcher

WelbeHealth
11.2022 - Current
  • Schedule transportation services and ensure both maximum efficiency and high customer satisfaction
  • Effectively communicate with drivers on route changes and updates throughout the day, ensuring timeliness of participants appointments.
  • Effectively route participants daily for internal and external appointments, ensuring that participants are on time and driver schedules support appropriate breaks and lunches.
  • Provide timely documentation in Medical Records for participants that cancel or are considered no shows, in addition communicate any missed appointments or cancellations with clinic team.
  • Fill in for Transportation Supervisor by participating in IDT meetings including preparation, active engagement (listening to others, sharing ideas and driving toward solutions) and complete timely follow-up.
  • Assist in scheduling maintenance of vehicles.

Dispatcher/CSR Lead/Office Floater

Northern Refrigerated Transportation
11.2018 - 10.2022
  • Cross-trained and provided backup support for organizational leadership.
  • Trained 7 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
  • Maintained updated and detailed records of training coursework, progresses, and timelines in physical and electronic database.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Directed dispatching, routing and tracking of 150 fleet vehicles.
  • Evaluated and adjusted over 75 routes based on daily needs, available workers, traffic hazards and weather conditions.

Front Desk/Esthetician

Kristine.Skin.Therapy
04.2016 - 07.2021

Healthcare Specialist

U.S. Army
05.2007 - 12.2009

Education

Esthetics - Esthetician

Paul Mitchell The School
Modesto, CA
2016

Some College (No Degree) - Combat Medic

U.S. Army Fort Sam
Houston, TX

Skills

  • Sharepoint, Microsoft Office, and Smartsheet
  • Athena, TripMaster, Parascope
  • Delegating Work
  • Goal-setting
  • Problem-Solving
  • Routing/Planning
  • Materials Preparation
  • Dispatching

Timeline

Dispatcher

WelbeHealth
11.2022 - Current

Dispatcher/CSR Lead/Office Floater

Northern Refrigerated Transportation
11.2018 - 10.2022

Front Desk/Esthetician

Kristine.Skin.Therapy
04.2016 - 07.2021

Healthcare Specialist

U.S. Army
05.2007 - 12.2009

Esthetics - Esthetician

Paul Mitchell The School

Some College (No Degree) - Combat Medic

U.S. Army Fort Sam

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Kristine Johnson