Kristina Timoranszky
HUNTSVILLE,Ontario
Summary
Adaptable Hospitality Specialist with over 15 years experience in customer service. Articulate, energetic and results-oriented with exemplary passion for guest satisfaction, problem solving and team work. Well versed in hospitality standards with natural knack for building relationships with customers.
Overview
17
17
years of professional experience
Work History
General Manager of Operations/Front of House Manager
Tall Trees
10.2021 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Set clear expectations and created positive working environment for employees.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Assisted in development and implementation of new menus to offer variety and options to customers. Managed staff schedules and maintained adequate coverage for all shifts.
Special Events Coordinator/Server
3 Guys And A Stove
05.2020 - 09.2021
- Providing friendly, efficient service with extensive knowledge of menu. Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Consulted with customers to determine menus and requirements for events. Created invoices and collected payments for all catering events.
- Collaborated with vendors and suppliers to ensure seamless delivery of exceptional event services.
- Fostered positive relationships with clients, leading to repeat business and strong customer satisfaction ratings.
Restaurant Manager
Mappatura Bistro
01.2019 - 03.2020
- Led and directed team members on effective methods, operations and procedures. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed social media accounts to keep up with trends and help promote new items. Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Food and Beverage Services Manager
Rocky Crest Resort
04.2017 - 11.2018
- Worked with all customers to understand needs and provide personal service. Trained and hired food and beverage service staff. Created and managed schedule, including payroll, for all 3 food and beverage outlets including conference team.
- Responded to customer complaints addressing concerns with amicable interactions. Held weekly meetings to ensure all teams worked closely together to promote guest satisfaction.
Lead Server
JW Marriott The Rosseau
10.2015 - 04.2017
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests. Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server/Supervisor/Outlet Manager
Deerhurst Resort
05.2007 - 10.2015
- Trained and worked in all outlets of resort including banquet supervising, bar tending, outlets supervisor and serving. Maximized customer service by training staff, overseeing operations and resolving issues in timely manner.
- Responsible for front of house inventory, staff scheduling and payroll. Addressed both guest complaints and employee concerns.
- Held weekly meetings to ensure and promote new training techniques to enhance guest experience.
Education
Sensory Development And Wine Styles Certified -
Canadian Association of Professional Sommeliers
Halifax, Nova Scotia08.2019
High School Diploma -
Huntsville High School
Huntsville Ontario2005
Timeline
General Manager of Operations/Front of House Manager
Tall Trees
10.2021 - Current
Special Events Coordinator/Server
3 Guys And A Stove
05.2020 - 09.2021
Restaurant Manager
Mappatura Bistro
01.2019 - 03.2020
Food and Beverage Services Manager
Rocky Crest Resort
04.2017 - 11.2018
Lead Server
JW Marriott The Rosseau
10.2015 - 04.2017
Server/Supervisor/Outlet Manager
Deerhurst Resort
05.2007 - 10.2015
Sensory Development And Wine Styles Certified -
Canadian Association of Professional Sommeliers
High School Diploma -
Huntsville High School
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