Kristina Ognjanovic
San Francisco
Summary
Dynamic and results-driven sales and operations leader with 10+ years of experience in SaaS sales, hospitality management, and journalism. Proven success managing $20M+ annual operations, leading teams of 100+, and exceeding revenue targets through strategic sales initiatives, client retention, and operational excellence. Adept at building cross-functional relationships, optimizing processes, and driving customer success in remote and hybrid environments. Multilingual in English, Spanish, and Serbian, with a California Real Estate License and a strong commitment to continuous learning in SaaS and tech-enabled sales.
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
Fog Harbor Fish House
San Francisco
01.2019 - Current
- Managed $20M/year operation and 100+ front-of-house staff, ensuring consistent revenue growth in a high-volume, tourist-driven environment serving 2,000+ guests daily.
- Reduced labor inefficiencies by 15% through strategic scheduling and process improvements.
- Negotiated with vendors to optimize supply chain, reducing annual costs by 12%.
- Trained and mentored over 50 staff members, resulting in 20+ internal promotions to leadership roles.
- Implemented customer service initiatives that improved online review scores by 18% year-over-year.
Sales Supervisor (Online Sales & Telemarketing)
Boost Team
Novi Sad
01.2015 - 01.2017
- Led a 20-person sales team, increasing conversion rates by 18% through targeted coaching and refined scripts.
- Designed sales tracking systems to monitor KPIs, boosting team productivity by 22%.
- Conducted customer outreach campaigns that generated a 15% lift in monthly revenue.
Journalist, Anchor, Reporter
TV Panonija
Novi Sad
01.2011 - 01.2015
- Produced and anchored live news broadcasts, specializing in politics and investigative reporting.
- Conducted 500+ interviews with high-profile leaders, strengthening persuasive communication skills.
- Delivered accurate, engaging news content under strict deadlines.
Education
B.A. - Journalism
University of Novi Sad
Novi Sad, SerbiaSkills
- SaaS & CRM Tools
- Salesforce
- HubSpot
- Oracle
- POS Systems
- Microsoft Office Suite
- Sales Strategy
- Business Development
- Lead Generation
- Customer Success
- Retention
- Account Management
- Pipeline Tracking
- KPI Tracking
- Remote Collaboration Tools
- Zoom
- Slack
- Trello
- Asana
- Budgeting
- Forecasting
- P&L Management
- Vendor Negotiation
- Inventory Control
- Cost Optimization
- B2B Relationship Management
- B2C Relationship Management
- Multilingual Communication
- English
- Spanish
- Serbian
Languages
- English, Fluent
- Spanish, Fluent
- Serbian, Native
Timeline
Restaurant Manager
Fog Harbor Fish House
01.2019 - Current
Sales Supervisor (Online Sales & Telemarketing)
Boost Team
01.2015 - 01.2017
Journalist, Anchor, Reporter
TV Panonija
01.2011 - 01.2015
B.A. - Journalism
University of Novi Sad