Raveena Pathare
Toronto,Canada
Summary
Detail-oriented and analytical operations professional with over 10 years of experience in customer care, business process development, and stakeholder collaboration. Proven record of accomplishment in leading service delivery enhancements, implementing process improvements, and supporting cross-functional projects aligned with corporate strategy. Proficient in reporting, data analysis, and adaptable to new business systems and tools. Known for driving operational efficiency, supporting procurement functions, and contributing to continuous business improvement in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
My Roti Place
08.2019 - 11.2024
- Led daily operations and ensured consistent customer service excellence across multiple shifts.
- Implemented systems to check service KPIs and find areas for process improvement.
- Coordinated internal data tracking and event reporting to inform decisions on staffing, inventory, and service enhancements.
- Developed and executed community engagement strategies, aligning with corporate social responsibility goals.
- Trained staff on inclusive service delivery and customer complaint resolution strategies.
Protocol Officer
Federal Dynamics
11.2018 - 07.2019
- Oversaw logistics for high-level itineraries, ensuring seamless execution and high client satisfaction.
- Collaborated with government and security agencies to enforce compliance and smooth service flow.
- Documented procedures and identified areas for operational improvement in client service touchpoint.
Guest Service Agent
Holiday Inn Toronto International Airport
08.2017 - 10.2018
- Delivered tailored guest services while coordinating with departments to resolve service delays or issues.
- Facilitated pre-event setups and post-event assessments to enhance guest experience and gather actionable insights.
- Assisted in system-generated guest reporting and analysis to support service trend reviews.
Restaurant Supervisor
Wok Box
08.2016 - 06.2017
- Managed daily customer care operations, monitored quality standards, and ensured adherence to SOPs.
- Analyzed service feedback to adjust workflows and increase customer satisfaction.
- Supported promotional campaign execution and internal data collection for performance reporting.
Guest Service Agent
Doubletree by Hilton
01.2015 - 08.2016
- Handled front-desk operations and ensured a seamless guest experience using ONQ system data.
- Created reports to support management with guest satisfaction metrics and service logs.
Education
Post Graduate Diploma - Concierge Services & Guest Relations Specialist
Fanshawe College
London, ON08.2016
Post Graduate Diploma - Hospitality Management
Fanshawe College
London, ON04.2015
Bachelor's - hospitality and Tourism Management
Kohinoor College of Hotel and Tourism Management
Mumbai04.2014
Skills
- Customer Care Operations
- Process Optimization & SOP Development
- Business Process Development & Optimization
- KPI Development & Performance Tracking
- Budgeting, Forecasting & Cost-Benefit Analysis
- Collaboration & Communication Skills
- Public Consultation & Engagement Strategy
- Equity, Diversity & Inclusion Principles
- Reporting & Program Evaluation
- Policy Analysis & Strategic Planning
- Process Improvement
- Strategic Project Management
- Microsoft Office Suite (Excel, Word, Outlook)
- Project Coordination Tools (Asana, Trello)
- ONQ Property Management System
- CRM & Survey Tools (SurveyMonkey, Google Forms)
- Budget Management & Event Reporting Tools
Timeline
Restaurant Manager
My Roti Place
08.2019 - 11.2024
Protocol Officer
Federal Dynamics
11.2018 - 07.2019
Guest Service Agent
Holiday Inn Toronto International Airport
08.2017 - 10.2018
Restaurant Supervisor
Wok Box
08.2016 - 06.2017
Guest Service Agent
Doubletree by Hilton
01.2015 - 08.2016
Post Graduate Diploma - Concierge Services & Guest Relations Specialist
Fanshawe College
Post Graduate Diploma - Hospitality Management
Fanshawe College
Bachelor's - hospitality and Tourism Management
Kohinoor College of Hotel and Tourism Management
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