Kristina Groulx
Wendover,ON
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Store Manager of Operations
Carters Oshkosh
09.2018 - Current
- Managed daily operations, ensuring optimal workflow and staff performance.
- Trained and mentored team members on operational standards and best practices.
- Implemented inventory management systems to enhance stock accuracy and efficiency.
- Developed staff schedules to meet operational demands while optimizing labor costs.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Executed loss prevention strategies, minimizing shrinkage through staff training and audits.
- Monitored sales performance, identifying trends to improve customer engagement strategies.
- Increased sales by Number% with special displays and promotions.
Cashier
Hart
03.2012 - 08.2012
- Cleaned cash areas, stocked shelves, good Customer Service
- Handled refunds and exchanges
- Maintained a float
Call Center Agent
Teletech
11.2011 - 01.2012
- Billing Assistance and Repair Technician level 1
Cashier
Wal-Mart
10.2010 - 11.2011
- Different Shift work, cleaned front end, good customer service
Cleaning services in private homes
Maid Fresh
01.2010 - 08.2010
Education
Diploma - undefined
École Secondaire Catholique l'Escale
Rockland01.2008
Skills
- Computer skills
- Performance appraisals
- Health and safety
- Employee training
- Recruitment and hiring
- Employee scheduling
- Store maintenance
- Merchandise planning
- Friendly and positive
- Team leadership
- Partnership building
Languages
Finnish
Native or Bilingual
English
Native or Bilingual
Accomplishments
- Six years experience as a cashier
- Excellent knowledge of cash, debit, and credit transactions
- Supervisor experience
- Work well alone or with a team
Timeline
Store Manager of Operations
Carters Oshkosh
09.2018 - Current
Cashier
Hart
03.2012 - 08.2012
Call Center Agent
Teletech
11.2011 - 01.2012
Cashier
Wal-Mart
10.2010 - 11.2011
Cleaning services in private homes
Maid Fresh
01.2010 - 08.2010
Diploma - undefined
École Secondaire Catholique l'Escale