KRISTINA DEL MUNDO
Sylvan Lake
Summary
Qualified Educational Assistant with strong background in managing high-volume restaurant operations. Successfully led teams to deliver exceptional service and maintain high standards of quality and efficiency. Demonstrated expertise in inventory management and cost control.
A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.
Experienced with leading restaurant teams to achieve operational excellence and customer satisfaction. Utilizes strong organizational and leadership skills to manage diverse tasks and resolve conflicts. Track record of implementing effective cost-control measures and enhancing service quality.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Restaurant Manager
McDonald's Canada, Cameron Bay Holdings
11.2019 - Current
- Company Overview: Cameron Bay Holdings
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Collaborated with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
Restaurant Manager
McDonald's Philippines
08.2007 - 10.2019
- Company Overview: Global Ventures Food Inc.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
Education
College Garduate - Educational Assistant
Academy of Learning College
Calgary12-2024
College/University -
City College of Lucena
01.2007
High School -
Quezon National High School
01.2003
Elementary -
East VIII Elementary School
01.1999
Skills
- Passion for customer satisfaction
- Organization and prioritization
- Complaint resolution
- Customer loyalty
- Business operations expertise
- Supervisory skills
- Promotions planning
- Trained in performance and wage reviews
Training
- McDonald's Philippines Business Leadership Practices, 02/19/18 - 02/22/18
- McDonald's Philippines Restaurant Leadership Practices, 03/03/14 - 03/07/14
- McDonald's Philippines Effective Shift Management Practices, 07/06/09 - 07/10/09
- McDonald's Philippines Advanced Shift Management Practices, 09/08/08 - 09/11/08
- McDonald's Philippines Basic Shift Management Practices, 03/24/08 - 03/28/08
- McDonald's Philippines Basic Life Support, 10/02/07
- McDonald's Philippines First Aid Training, 10/01/07
Languages
English
Full Professional
Accomplishments
- Increased sales by 20% while reducing food costs by 3.50%, leading to a 36% net profit in the last two years.
- Reduced employee turnover by 90% by creating and implementing a no-cost incentive program.
- Achieved QSC Award by completing the training with accuracy and efficiency.
- Supervised team of 70 staff members.
- Collaborated with team of 4 in the development of Restaurant Department Management.
- Resolved product issue through consumer testing.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Certification
- First Aid/CPR/AED Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Restaurant Manager
McDonald's Canada, Cameron Bay Holdings
11.2019 - Current
Restaurant Manager
McDonald's Philippines
08.2007 - 10.2019
High School -
Quezon National High School
Elementary -
East VIII Elementary School
- First Aid/CPR/AED Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
College Garduate - Educational Assistant
Academy of Learning College
College/University -
City College of Lucena
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