Kristin Semides
Merced
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
12
12
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Food Server
Taco Bell Restaurant
Merced
01.2025 - Current
- Informed customers of daily specials and menu changes.
- Ensured that all restaurant safety guidelines were followed at all times.
- Adhered to all health department standards while preparing food items according to company recipes and specifications.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Greeted guests in a friendly and welcoming manner.
- Followed proper cash handling procedures when accepting payments from customers.
- Promoted additional menu items or specialty drinks through suggestive selling techniques.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Attended regular team meetings for updates on new menu items or promotions.
- Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
- Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Retrieved prepared orders from kitchen areas and promptly delivered to guests.
Apparel Manager
Walmart
Merced
09.2023 - 11.2024
- Reviewed financial reports to identify areas of improvement and maximize profits.
- Implemented promotional activities such as discounts, contests and special events to increase sales volume.
- Planned layout changes in order to optimize space utilization within the store.
- Conducted regular reviews of staff performance against established goals.
- Tracked orders throughout the supply chain process from purchase order placement through delivery confirmation.
- Collaborated with marketing team on advertising campaigns designed to drive store traffic.
- Monitored competitors' pricing policies to stay competitive in the market.
- Provided exceptional customer service by addressing inquiries, resolving complaints and assisting customers with their purchases.
- Analyzed customer feedback surveys to better understand customer needs and preferences.
- Developed merchandising plans for new product lines, seasonal promotions and clearance sales items.
- Updated pricing to reflect permanent changes and temporary sales drops.
- Audited inventory to identify and correct discrepancies.
- Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager
McDonald's Restaurant
Los Banos
05.2013 - 02.2023
- Conducted performance reviews for team members.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Pre orders
- Managed money
- Close and open store
- Assemble drinks to food
- Multi task
- Set goals and expectations for team to achieve and accomplish
- Problem solver
- Customers first
- 3 level manager classes
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
Rosemont High School
Sacramento, CASkills
- Menu knowledge
- Cash handling
- Customer service
- Food safety
- POS system
- Suggestive selling
- Team collaboration
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Customer feedback analysis
- Health department standards
- Memory retention
- Food preparation
- POS system operation
- Order taking
- Health code compliance
- Guest relations management
Certification
- Walkie stalker certificate 2024
- Pallet Jack certificate 2024
- Leadership manager classes
- Marketing class
Timeline
Food Server
Taco Bell Restaurant
01.2025 - Current
Apparel Manager
Walmart
09.2023 - 11.2024
Manager
McDonald's Restaurant
05.2013 - 02.2023
Rosemont High School