Kristin Acquarelli
Oceanside
Summary
Dedicated Lead Server with strong leadership, team training, and customer service expertise. Focused on resolving customer concerns and enhancing service efficiency to create positive guest experiences. Sociology student with research in social inequality and public policy, showcasing effective communication, analytical, and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Server
Texas Roadhouse
Oceanside, CA
09.2016 - Current
- Delivered exceptional customer service, enhancing dining experience and fostering repeat business.
- Resolved customer complaints promptly, ensuring satisfaction and positive dining experiences.
- Trained new staff on restaurant protocols, improving team efficiency and service quality.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Collaborated with kitchen staff to streamline communication and expedite order fulfillment.
Lead Server
Claim Jumper Restaurant
Fountain Valley, CA
03.2011 - 01.2013
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to maintain timely food delivery and presentation standards.
- Resolved guest complaints promptly, fostering a positive dining atmosphere.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Lead Server
Claim Jumper Restaurant
Laguna Hills, CA
01.2004 - 01.2011
- Supervised front-of-house operations to ensure exceptional guest experiences.
- Led pre-shift meetings to communicate daily specials and service expectations effectively.
- Trained and mentored new server staff on menu knowledge and service standards.
- Coordinated team schedules to optimize staffing during peak hours.
- Implemented process improvements that enhanced workflow efficiency and customer satisfaction.
- Monitored inventory levels, assisting in supply orders to prevent shortages during busy periods.
Server
Chili's Restaurant
Huntington Beach, CA
04.1998 - 01.2004
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Managed order accuracy, ensuring timely delivery of food and beverages to customers.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Education
Bachelor of Arts - Sociology
Cal State San Marcos
San Marcos, CA06-2028
Associate of Arts - Sociology
Palomar College
San Marcos, CA05-2021
Skills
- Exceptional customer service
- Order management
- Positive guest interactions
- Team collaboration
- Excellent communication
- Strong work ethic
- Reliable and responsible
- Warm and friendly
Timeline
Server
Texas Roadhouse
09.2016 - Current
Lead Server
Claim Jumper Restaurant
03.2011 - 01.2013
Lead Server
Claim Jumper Restaurant
01.2004 - 01.2011
Server
Chili's Restaurant
04.1998 - 01.2004
Bachelor of Arts - Sociology
Cal State San Marcos
Associate of Arts - Sociology
Palomar College