Kristianna Caulfield
Windsor,Canada
Summary
Dynamic professional with over a decade of leadership at Hakim Optical, specializing in eyeglass manufacturing and repairs, and renowned for exceptional customer service. Expert in technical troubleshooting and patient education, consistently ensuring quality and precision in eyewear fitting. Proven track record in enhancing patient satisfaction and streamlining insurance claims processing.
Overview
31
31
years of professional experience
Work History
Managing Optician
Hakim Optical
Windsor, Canada
02.2001 - 09.2023
- Manager of store for over 12 years
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit
- Filed claims with vision and medical insurance companies to garner payment for optical services
- Maintained safe, clean and organized environment to increase patient comfort
- Confirmed quality control standards were met for all eyewear and contact lenses
- Adjusted and repaired new and previously purchased frames to satisfy customer demands
HVAC Technician
S Candido Heating And Cooling
Windsor, Canada
06.1998 - 01.2001
- Performed troubleshooting on HVAC systems to determine root cause of issues
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work
Crew Member
McDonald's
Windsor, Canada
09.1992 - 06.1998
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
Education
Opticianry Diploma - Opticianry
Georgian College of Applied Arts And Technology
Barrie, ON10.2005
Graduate Certificate - Heating, Ventilation
St. Clair College of Applied Arts And Technology
Windsor, ON01.2001
Skills
- Eyeglass Manufacturing and Repairs
- Contact Lens Certification
- Measurements/Fittings
- Customer Service Expert
- Complex Problem-Solving
- Patient Education
- Retail Sales
- Optical Dispensing
Timeline
Managing Optician
Hakim Optical
02.2001 - 09.2023
HVAC Technician
S Candido Heating And Cooling
06.1998 - 01.2001
Crew Member
McDonald's
09.1992 - 06.1998
Opticianry Diploma - Opticianry
Georgian College of Applied Arts And Technology
Graduate Certificate - Heating, Ventilation
St. Clair College of Applied Arts And Technology
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