Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristianna Caulfield

Windsor,Ontario

Summary

Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail. Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.

Overview

31
31
years of professional experience

Work History

Managing Optician

Hakim Optical
02.2001 - Current
  • Manager of store for over 12 years
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands
  • Operated lensometers to orient and mark uncut lenses for eyeglasses
  • Manufactured eyeglasses including 1 hour service
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses

HVAC Technician

S Candido Heating And Cooling
06.1998 - 01.2001
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.

Crew Member

McDonald's
09.1992 - 06.1998
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.

Education

Opticianry Diploma - Opticianry

Georgian College of Applied Arts And Technology
Barrie, ON
10.2005

Graduate Certificate - Heating, Ventilation, Air Conditioning And Refrigeration Technician

St. Clair College of Applied Arts And Technology
Windsor, ON
06.1998

Skills

  • Eyeglass Manufacturing and Repairs
  • Contact Lens Certification
  • Measurements/Fittings
  • Active Listening
  • Verifying Prescriptions
  • Complex Problem-Solving
  • Educate Clients for Optimal Satisfaction

Timeline

Managing Optician

Hakim Optical
02.2001 - Current

HVAC Technician

S Candido Heating And Cooling
06.1998 - 01.2001

Crew Member

McDonald's
09.1992 - 06.1998

Opticianry Diploma - Opticianry

Georgian College of Applied Arts And Technology

Graduate Certificate - Heating, Ventilation, Air Conditioning And Refrigeration Technician

St. Clair College of Applied Arts And Technology

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Kristianna Caulfield