Kristen Wright
Palmdale
Summary
Dynamic Medical Case Worker II with extensive experience at the Los Angeles County Department of Mental Health, specializing in comprehensive client assessments and effective care coordination. Strong communication and problem-solving skills complement a proven track record in developing individualized treatment plans that address unique client needs. Successfully facilitated housing placements that significantly enhanced client well-being and recovery outcomes, demonstrating a commitment to advancing mental health support. Passionate about improving service delivery and fostering positive change within the community.
Overview
8
8
years of professional experience
Work History
Medical Case Worker II
Los Angeles County Department of Mental Health
Lancaster, CA
04.2025 - Current
- Monitored client progress and adjusted plans based on feedback and assessments.
- Coordinated client assessments and developed individualized treatment plans.
- Documented client progress and maintained accurate case records.
- Facilitated communication between clients and healthcare providers.
- Conducted comprehensive assessments of client housing needs and barriers.
- Coordinated communication between clients, landlords, and service providers.
- Monitored progress of housing placements and provided ongoing support to clients.
- Established professional working relationships with staff from various levels.
Program Coordinator/Case Manager
Tarzana Treatment Centers
Lancaster, CA
12.2022 - 04.2025
- Led the implementation and management of recovery services and case management programs to support individuals needing social services.
- Provided case management services to clients experiencing homelessness, mental health issues, and substance abuse.
- Managed a caseload of up to 60 clients, conducting assessments, linking to services, building treatment plan/goals, and monitoring progress toward goals.
- Maintained accurate and detailed records of client interactions and progress in compliance with program guidelines.
- Participated in regular team meetings and training sessions to enhance professional development and program effectiveness.
- Collaborated with a multidisciplinary team to develop and implement individualized care plans for clients and linkage to community resources.
- Conducted intake assessments and psychosocial evaluations through ASAM assessments.
- Supervised a staff of 18 and trained onboarded staff on clinical best practices and procedures.
- Conducted intake assessments, enrolled new clients into the recovery services program, and maintained detailed case notes to track client progress and outcomes.
- Managed and audited employee notes for accuracy and compliance.
- Developed and maintained detailed documentation of audit procedures and results.
Case Manager/Counselor II
Tarzana Treatment Centers
Tarzana, CA
04.2020 - 12.2022
- Provided individual counseling for clients dealing with addiction.
- Conducted assessments and developed treatment plans for clients with substance use disorder and mental health diagnoses.
- Maintained accurate and confidential client records in compliance with HIPAA regulations.
- Managed a caseload of diverse clients with varying needs and backgrounds.
- Supported clients in linkage and navigating community resources and social services.
- Implemented evidence-based interventions to promote client well-being and empowerment.
- Collaborated with a multidisciplinary team to provide comprehensive care for individuals in crisis.
Mail Carrier
United States Postal Service
09.2018 - 01.2020
- Organized mail by route.
- Loaded mail truck.
- Delivered mail and packages per route assigned to.
- Managed and organized mail distribution for a large office building.
- Sorted and delivered mail to residential and commercial addresses.
- Operated mailing equipment to process packages and letters.
- Handled confidential and sensitive mail with care and discretion.
- Adhered to safety protocols and guidelines while delivering mail.
- Resolved customer inquiries and issues related to mail delivery.
Education
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Phoenix, AZ05-2026
Bachelor of Science - Behavioral Health Sciences
Grand Canyon University
Phoenix, AZ04-2022
Associate of Science - Clinical Medical Assisting
Antelope Valley College
Lancaster, CA12-2016
Skills
- CCAPP registered
- 40-Hr domestic violence
- Word
- Excel
- PCNX
- ASAM
- Avatar
- PowerPoint
- Communication
- Documentation
- Assessments
- Problem-Solving
- Crisis Intervention
- Patient Care
- Care coordination
- Client assessment
- Follow-up care
- Assessing needs
- Goal setting
Timeline
Medical Case Worker II
Los Angeles County Department of Mental Health
04.2025 - Current
Program Coordinator/Case Manager
Tarzana Treatment Centers
12.2022 - 04.2025
Case Manager/Counselor II
Tarzana Treatment Centers
04.2020 - 12.2022
Mail Carrier
United States Postal Service
09.2018 - 01.2020
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Bachelor of Science - Behavioral Health Sciences
Grand Canyon University
Associate of Science - Clinical Medical Assisting
Antelope Valley College