Kristen Laval
Creemore
Summary
Professional with significant experience in visitor services, prepared to make positive impact. Skilled in customer engagement, conflict resolution, and operational efficiency. Strong focus on team collaboration and achieving results, adaptable to changing needs and reliable. Known for excellent communication, organizational skills, and proactive approach to problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Floral Designer
Collingwood Flowers
03.2022 - Current
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Led team during peak seasons, ensuring high productivity and meeting all customer deadlines.
- Maintained detailed records of client consultations, design specifications, order details, and invoicing information for seamless communication across the team.
- Proudly upheld a high standard of customer service and overall competiency
Service Administrator
Nottawasaga Mechanical
09.2018 - 08.2020
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
Education
Bachelor of Arts - English And Gender/Women Studies
Trent University
Peterborough, None05-2013
Skills
- Strong communication skills
- Fast typing speed
- Meeting deadlines consistently
- Patience and concentration
- Critical thinking
- Problem resolution
Certification
Certified Floral Designer, Seneca College, 2014
Certified Transcriptionist, Canscribe, 2021
Timeline
Floral Designer
Collingwood Flowers
03.2022 - Current
Service Administrator
Nottawasaga Mechanical
09.2018 - 08.2020
Bachelor of Arts - English And Gender/Women Studies
Trent University
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